Dynamic Office Manager with over 30 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise.
Skills
Marketing familiarity
Product management and pricing
Product and service knowledge
B2B and B2C sales
Client account management
Customer retention abilities
Experience
01/2010 to Current
Sales AssociateCape Cod Healthcare Inc. – Plymouth, MA,
Evaluated customer account information to assess current issues and determine potential solutions.
Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
Personalized client interactions to drive loyalty and enhance solution implementation.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
Assisted customers by finding solutions to complaints, concerns and inquiries.
Coordinated with teammates to carry out customer requests.
Identified leads and generated sales.
Consulted with customers regarding their needs, addressing and concerns.
Head teller and ATM Custodian of branch.
01/2010 to 09/2019
Cashier and Sales AssociateJamestown Properties – North Charleston, SC,
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Assisted team members with completing end-of-day counts and securing funds to prevent loss or theft.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
07/1980 to 04/2009
Office ManagerCucuzza Furniture – City, STATE,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Increased office organization by developing more efficient filing system and customer database protocols.
Completed billing, collections and reporting duties on daily basis.
Oversaw daily functions.
Served as main point of contact for outside vendors.
Managed financial documentations such as expense reports and invoices.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Built positive and productive customer connections to drive consistent sales.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Managed order process for new and existing customers.
Education and Training
Expected in 06/1975
High School Diploma: Bloomfield High School - Bloomfield, NJ GPA:
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