, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Relationship selling
Retail loss prevention
Inventory control procedures
Cash handling accuracy
Merchandising knowledge
Excellent communication skills
Superb time management
Outgoing personality
Cash register operation
Energetic self-starter
Verbal/written communication
Team player mentality
Listening skills
Reading comprehension skills
Strategic planning
Product Sales
Reliable and punctual
Experience
03/2020 to CurrentSales AssociateCompass Group Usa Inc | Las Vegas, NV,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Greeted incoming customers and provided expert sales and service to drive revenue.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Handled credit and debit card payment processing to complete purchasing experience.
01/2010 to 01/2018Store ManagerBig Lots | Vancouver, WA,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Prepared and submitted nightly bank deposits.
01/2005 to 01/2010Store ManagerBig Lots | Weslaco, TX,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Strengthened work flow productivity by hiring, managing and developing top talent.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Organized new stock for floor placement.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Assisted training and developing store associates and delivered coaching as needed.
Prepared and submitted nightly bank deposits.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Established loyalty, executing flawless customer engagement to drive client retention.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
01/1995 to 01/2005Store ManagerBig Lots | York, PA,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Strengthened work flow productivity by hiring, managing and developing top talent.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Organized new stock for floor placement.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Assisted training and developing store associates and delivered coaching as needed.
Prepared and submitted nightly bank deposits.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Established loyalty, executing flawless customer engagement to drive client retention.
Worked with department managers to establish performance evaluation and improvement processes.
Created engaging merchandise presentations to motivate impulse purchases.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Contributed to positive store appearance through regular folding and organizing of racks.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Enhanced sales by implementing merchandising and promotional improvements.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Contributed to merchandising ideas at team meetings to increase sales.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Education and Training
Expected in | ParalegalOrlando College , Orlando, FL, GPA:
Expected in 03/1995Associate of Applied Science | Criminal JusticeOrlando Technical College - Mid Florida Tech, Orlando, FLGPA:
Expected in 1989High School Diploma | Newburgh Free Academy, Newburgh, NYGPA:
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