sales associate resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Inventory controls
  • Accurate money handling
  • Team Building
  • Schedule Management
  • Training and mentoring
  • Staff Management
Work History
05/2021 to 09/2021 Sales Associate Belle Tire | Dearborn, MI,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared large cash deposits with zero discrepancies.
  • Tracked stock using company inventory management software.
  • Developed, marketed and sold full range of products and support services.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Achieved perfect attendance and on-time record.
03/2019 to 03/2021 Shift Manager Abm | Spokane, WA,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours and inventory movements.
09/2015 to 06/2018 Closing Manager Truist Financial Corporation | Little Rock, AR,
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Enhanced communication and partnership between staff and vendors.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Developed refinements to streamline closing processes.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Utilized strategic planning skills to develop and execute emergency procedures.
  • Assessed operational needs to develop practical solutions.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Expected in | Mexico High School, Mexico, MO GPA:
Expected in 06/2022 High School Diploma | Pathway To Degree, , GPA:

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Resume Overview

School Attended

  • Mexico High School
  • Pathway To Degree

Job Titles Held:

  • Sales Associate
  • Shift Manager
  • Closing Manager


  • High School Diploma

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