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sales associate resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Skills
  • POS System Operations
  • Educational Sales
  • Membership Sales
  • Upselling Techniques
  • Order Processing
  • Inventory Control Procedures
  • Customer Service
  • Product Recommendations
  • Time Management
  • Verbal and Written Communication
  • Corrective Actions
Work History
05/2019 to 04/2022
Sales Associate Natural Pawz Coon Rapids, MN,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
07/2015 to 03/2019
Reservations Supervisor Horseshoe Bay Resort Horseshoe Bay, TX,
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
05/2012 to 05/2015
Chat Support Executive Carson-Tahoe Regional Health Care Minden, NV,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
06/2010 to 04/2012
Administrative Assistant Fanuiel City, STATE,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
Expected in 08/2016
Bachelor of Arts: Human Resources Training
Florida State College At Jacksonville - Jacksonville, FL
GPA:
Expected in 07/2012
Associate of Arts: Business Administration
Florida State College At Jacksonville - Jacksonville, FL
GPA:

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Resume Overview

School Attended

  • Florida State College At Jacksonville
  • Florida State College At Jacksonville

Job Titles Held:

  • Sales Associate
  • Reservations Supervisor
  • Chat Support Executive
  • Administrative Assistant

Degrees

  • Bachelor of Arts
  • Associate of Arts

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