sales associate resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Skills
Profit and revenue-generating strategies
Team building
Rapport and relationship building
Product knowledge
Resolution-oriented
Communication and engagement techniques
Excellent communication skills
Time management ability
Customer- and service-oriented
Written and oral communication skills
Documentation and recordkeeping
Customer greeting
Customer assistance
Product recommendations
Experience
Sales Associate, 04/2017 to 11/2019 Logocallis – Atlanta, GA,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Used printer register system to ring up customer purchases, process payments and issue receipts
Bake product and dispense or organize in a proper manner.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Sales Associate, 01/2017 to 03/2017 Logocallis – West Chester, PA,
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Educated customers on product and service offerings.
Sales Manager, 06/2015 to 01/2017 Forward Financing – Boston, MA,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Developed and implemented new sales strategies to update product lines.
Tracked weekly sales to develop senior leadership reports for business development planning.
Planned and developed strategies to increase sales and territory.
Cashier, 05/2013 to 02/2014 Cleveland Clinic – Wickliffe, OH,
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers.
Education and Training
Associate of Arts: Traditional Nursing , Expected in 05/2019 to Howard Community College - Columbia, MD GPA:
Associate of Science: Midwifery , Expected in 02/2016 to Kwadaso Nursing And Midwifery Training College - Kumasi, Ghana GPA:
Associate of Arts: Purchasing And Supply , Expected in 06/2014 to Ho Teachnical University - Ho, Ghana GPA:
High School Diploma: , Expected in 04/2013 to Presbyterian Senior High School - Begoro , Ghana GPA:
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