sales associate resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 35 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.

  • Retail loss prevention
  • Relationship selling
  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Excellent communication skills
  • Sales Forecasting
  • POS system operation
  • Cash register operation
  • Listening skills
  • Product Sales
  • Money handling
  • Customer- and service-oriented
  • Strategic planning
  • Market research and analysis
  • Retail merchandising expertise
  • Reliable and punctual
  • Superb time management
  • Negotiation Tactics
  • Written and oral communication skills
  • Sales development
  • Energetic self-starter
  • Outgoing personality
  • Team player mentality
  • Bill payment
  • Quality-oriented team player
  • Files and records management
01/2021 to Current Home Care Worker Erickson Living | Ashburn, VA,
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Take her to Doctor appointments
  • Take her food shopping
  • This is my mother in law I currently look after who has possible dementia. We're in the process now of getting her diagnosed.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
09/2002 to 03/2005 Sales Associate Manulife | Charlotte, NC,
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Acted as initial contact in addressing customer concerns.
  • Prepared cash deposits up to $1000 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through POS and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Won store sales competition for Most warranties sold in a shift, resulting in cash and game console prizes .
  • Surpassed daily sales goals 50% by cross-selling computers and office supplies and promoting additional products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
08/2003 to 08/2004 Sales Representative Truteam | Manassas, VA,
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Monitored customer order process and addressed customer issues.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Prepared and processed contracts and order forms for new and existing customers.
09/1998 to 09/1999 Teller Wesbanco | Jeffersonville, IN,
  • Entered member transaction data into online banking software.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Trained employees on cash drawer operation.
  • Counted as much as $1000 in daily funds with manual and machine-assisted methods.
  • Examined checks for identification and endorsement.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
02/1997 to 01/1999 Home Care Aide Transforming Age | Bellevue, WA,
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
08/1996 to 08/1997 Medical Billing Specialist Washington Hospital, Inc., Mary | Ruther Glen, VA,
  • Precisely completed appropriate paperwork and system entry regarding claims.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Completed appeals and filed and submitted claims.
  • Submitted refund requests for claims paid in error.
  • Accurately coded diagnostics and prepared billing statements for patients.
  • Applied payments, adjustments and denials into medical manager system.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Thoroughly reviewed remittance codes from ICD and [Type] sources.
  • Posted and adjusted payments from insurance companies.
  • Meticulously tracked and resolved underpayments.
  • Billed all lab claims with attached lab slips.
  • Evaluated accuracy of provider charges, including dates of service, procedures, level of care and diagnoses, identifying over 15 errors within [an hour ].
  • Entered procedure codes, diagnosis codes and patient information into medical billing software .
  • Posted charges, payments and adjustments.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.
  • Entered procedure codes, diagnosis codes and patient information into Microsoft Office and Excel
02/1988 to 08/1990 Cashier Crossroads Diversified Services | Kaneohe Bay Mcb, HI,
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Expected in 08/1996 Associate of Arts | Computerized Medical Office Star Technical Institute, Upper Darby, PA GPA:
  • Honor Roll [every semester and graduated with 4.0 gpa
Expected in Associate of Arts | Computers Iowa Central Community College, Fort Dodge, IA GPA:

I attended for 1 1/2 years then had to stop when life interrupted my studies.

  • Creative Problem Solving: - Resolved product issue through consumer testing.
  • Resolved 80% of customer service issues within 2 hours to maximize loyalty and retention.
  • Led team to achieve high warranty sales earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
Additional Information

I've been working with the homeless and low income families since I was in high school and have gotten my daughter on board with me . I have always been an advocate and voice for the homeless community . I've organized local communities to donate and in 2009 my daughter and myself were able to give 100 families a Christmas and fire victims items they also needed! I was on my own and we made the papers that year. in 2020 I worked with a local new Smyrna Beach woman who was homeless and with the help of housing and another agency I was able to locate a landlord I knew to work with me and and these agencies to get this woman off the streets and she also bough the homeless camp property so no one could remove the camp . I've gone to the police to locate missing homeless people . I'm very passionate about my cause. I've worked on various computer programs throughout my jobs listed. I also do our own taxes and other friends taxes yearly. I started working with computers in 1996 and before that I worked on DOS when I went to star technical institute. My schooling both times were all computers and different programs used.

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Resume Overview

School Attended

  • Star Technical Institute
  • Iowa Central Community College

Job Titles Held:

  • Home Care Worker
  • Sales Associate
  • Sales Representative
  • Teller
  • Home Care Aide
  • Medical Billing Specialist
  • Cashier


  • Associate of Arts
  • Associate of Arts

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