LiveCareer-Resume

Sales Associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • [Type] brand promotions
  • Relationship selling
  • Retail loss prevention
  • Cash handling accuracy
  • Merchandising knowledge
  • Energetic self-starter
  • Listening skills
  • POS system operation
  • Product Sales
  • Cash register operation
  • Outgoing personality
  • Team player mentality
  • Reading comprehension skills
  • Reliable and punctual
  • Verbal/written communication
  • Excellent communication skills
  • Money handling
  • Customer- and service-oriented
  • Technologically savvy
Experience
04/2018 to Current
Sales Associate Manulife Boston, MA,
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2017 to 01/2018
Front-End Cashier Bristol Farms Irvine, CA,
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Processed sales, returns and exchanges using POS register system.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Stayed up to date on current item discounts to support promotions.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
  • Moved merchandise to departments using equipment such as hand trucks.
06/2015 to 08/2017
Front-End Associate Heinen's Grocery Store Glenview, IL,
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in
: Fine Arts
Mercer County Community College - Trenton, NJ
GPA:
Expected in 06/2017
High School Diploma:
Ewing High School - Ewing, NJ
GPA:

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Resume Overview

School Attended

  • Mercer County Community College
  • Ewing High School

Job Titles Held:

  • Sales Associate
  • Front-End Cashier
  • Front-End Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

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