Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
[Type] brand promotions
Relationship selling
Retail loss prevention
Cash handling accuracy
Merchandising knowledge
Energetic self-starter
Listening skills
POS system operation
Product Sales
Cash register operation
Outgoing personality
Team player mentality
Reading comprehension skills
Reliable and punctual
Verbal/written communication
Excellent communication skills
Money handling
Customer- and service-oriented
Technologically savvy
Experience
04/2018 to Current
Sales AssociateManulife – Boston, MA,
Offered product and service consultations and employed upselling techniques.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned customer purchases, supporting transactions to streamline sales process.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and obtained replacements for customers.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Monitored sales events, added new merchandise and rang up purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2017 to 01/2018
Front-End Cashier Bristol Farms – Irvine, CA,
Addressed and resolved customer complaints with friendly and level-headed assistance.
Processed sales, returns and exchanges using POS register system.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Kept register terminal area and store clean and orderly.
Packed and bagged products according to customer preferences.
Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Stayed up to date on current item discounts to support promotions.
Properly verified customer identification for alcohol or tobacco purchases.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Helped customers complete purchases, including processing payments and bagging items.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Managed cash register operations using POS system, including processing sales and returns.
Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
Moved merchandise to departments using equipment such as hand trucks.
06/2015 to 08/2017
Front-End AssociateHeinen's Grocery Store – Glenview, IL,
Maintained clean and clutter-free front-end area.
Greeted customers upon arrival and offered assistance with locating store merchandise.
Re-stocked check-out line and end-cap displays with new merchandise.
Processed and completed cash or credit transactions accurately.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Monitored sales events, added new merchandise and rang up purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
Inspected items for damage and obtained replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in
: Fine Arts Mercer County Community College - Trenton, NJ GPA:
Expected in 06/2017
High School Diploma: Ewing High School - Ewing, NJ GPA:
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