sales associate resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination and management in fast-paced environment.

Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.

  • Focus on and provide exceptional customer service
  • Collaborate professionally and respectfully with multidisciplinary team members
  • Ensure patients and families remain the focus of care to ensure needs are met
  • Utilize critical thinking to determine primary patient needs and triage in order of importance
  • Ongoing focus on personal growth and professional development
  • Ability to remain calm under extreme pressure and de-escalate highly emotional situations
Work History
10/2018 to Current Sales Associate Manulife | Washington, DC,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Solved customer challenges by offering relevant clothing and accessory products and services.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
03/2011 to 06/2017 Nurse Manager American Advanced Management, Inc | South Gate, CA,
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Evaluated skills of all nursing personnel and verified staff certifications for validity.
  • Managed aproximately 70 staff including Registered Nurses, Clinical Social Workers, Occupational and Recreational therapy staff, state certified teachers, mental health specialists, security officers, health unit coordinators, clerical support staff, float personnel, in acute inpatient child and adolescent psychiatric unit handling needs of approximately 800 to 1100 patients annually.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Responsible for developing and implementing an educational plan for 70 staff annually to meet specialized State of Wisconsin requirements.
  • Hired and oversaw orientation of all staff across a multidisciplinary team.
  • Managed customer satisfaction improvement to meet established goals while providing best practice patient care.
03/2005 to 03/2011 Assistant Nurse Manager St. Joseph Health | Victorville, CA,
  • Established and continuously optimized unit schedules and individual work assignments.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs.
  • Delivered medications via oral and intramuscular injections, monitoring responses to address new concerns.
  • Delivered expert case management, milieu management, medication administration and emergency intervention.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Streamlined all steps in rapid response situations by prioritizing and delegating tasks.
  • Integrated evidence-based nursing into practice environment for nurses.
  • Communicated with members of medical staff and department heads during daily update meetings.
  • Managed 20 nu in [Type] unit handling needs of [Type] patients.
  • Ran therapeutic groups and provided patient education.
  • Conducted patient assessments and developed treatment plans.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Actively engaged and participated in consults, patient care plan development and patient monitoring.
  • Worked at least 128 hours per month as floor nurse to maintain clinical proficiency.
08/2001 to 03/2005 Registered Nurse Beacon Health Management | Byromville, GA,
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Provided exceptional care to highly acute patients needing complex care such as post suicide attempt, suicidal ideation, self harm, introduction of new psychiatric medications, managing care of co-morbid disease such as eating disorders, diabetes, post organ transplant, feeding tubes, asthma.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Updated patient charts using EPIC with data such as medications to keep records current and support accurate treatments.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Expected in No Degree | Bridge Program ADN To MSN UW Madison, Madison, WI, GPA:
  • Coursework in patient assessment, community nursing, geriatric nursing, Spanish

Unable to complete due to terminal illnesses of my brother and father which overlapped and I became a primary caregiver

Expected in 05/2001 Associate of Science | Nursing Madison Area Technical College, Madison, WI GPA:

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Resume Overview

School Attended

  • UW Madison
  • Madison Area Technical College

Job Titles Held:

  • Sales Associate
  • Nurse Manager
  • Assistant Nurse Manager
  • Registered Nurse


  • No Degree
  • Associate of Science

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