Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I'm a highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. I'm constantly recognized for sales performance and excellence in customer service. Extremely goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. I'm also skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

  • Sales trends
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Problem-solving skills
  • Adapt to diverse groups
  • Relationship building
  • Social perceptiveness
  • Cash register operation
  • Cash Handling
  • Client Service
  • Product and Service Sales
  • Exceptional Customer Service
  • Excellent people skills
  • Product promotions
  • Multi-tasking strength
Work History
Sales Associate, 06/2020 to 10/2021
Milwaukee BucksOshkosh, WI,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Loaded and unloaded merchandise using ladder and pallet jack.
Customer Service Representative, 10/2016 to 08/2021
AlgonquinAshland, KY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environment.
  • Sought ways to improve processes and services provided.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier, 11/2015 to 09/2016
EliorChaska, MN,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained cash drawer of $500 or more per shift
: Business Management, Expected in
Southern University At Shreveport - Shreveport, LA
  • Relevant Coursework Completed: Accounting & Marketing
  • Continuing education in Accounting
  • Member of Student Center Board
High School Diploma: , Expected in 05/2015
C.E. Byrd High School - Shreveport, LA

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School Attended

  • Southern University At Shreveport
  • C.E. Byrd High School

Job Titles Held:

  • Sales Associate
  • Customer Service Representative
  • Cashier


  • High School Diploma

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