LiveCareer-Resume

sales associate resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Sales Associate offering 30 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Results-oriented individual with experience implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 100 during special sales events. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Upbeat, customer-focused Sales Associate with many years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Cash handling accuracy
  • Dispute mediation
  • Retail loss prevention
  • Merchandising knowledge
  • POS system operation
  • Sales development
  • Team player mentality
  • Financial records analysis
  • Money Transfer Systems
  • Negotiations
  • Listening skills
  • Customer service
  • Strategic planning
  • Reliable and punctual
Experience
Sales Associate, 02/2015 to Current
Milwaukee BucksOshkosh, WI,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Assistant Store Manager, 02/2004 to 01/2014
The Tjx Companies, Inc.Salem, OR,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Built proactive and productive relationships with Unit Director and business agents to maintain operational efficiency.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Assistant Store Manager, 05/2000 to 06/2004
The Tjx Companies, Inc.Salt Lake City, UT,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Collaborated with General manager to increase sales by 10% over 12 month period.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Built proactive and productive relationships with General Manager and business agents to maintain operational efficiency.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Supervised General Manager in processing credit, debit, and cash payments to streamline sales.
Assistant Store Manager, 05/1984 to 02/1998
The Tjx Companies, Inc.Silverthorne, CO,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Education and Training
High School Diploma: , Expected in 06/1985
Bunker Hill High School - Claremont, NC
GPA:

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Resume Overview

School Attended

  • Bunker Hill High School

Job Titles Held:

  • Sales Associate
  • Assistant Store Manager
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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