- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Reliable and friendly Sales Associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Awarded 2 merit increases during the first 1 year. Contributed to a drop in shoplifting through increased awareness and intervention measures of employment. Routinely helped customers each day in a high-volume retail outlet. Received an “exceeds expectations” ratings on performance reviews.
Sales Associate, 06/2009 to 2012
Natixis Global Asset Management – San Francisco, CA,
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the showroom clean and maintained neat, orderly product displays.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Processed shipments and maintained organized stock shelves.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
Tax Preparer, 11/2007 to 03/2008
Rooms To Go – Bahia Oaks, FL,
- Compute taxes owed by following tax code.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.
- Uncover potential deductions and credits.
- Advise against potential tax liabilities.
- Ensure clients do not pay unnecessary taxes.
- Review financial records such as income statements and documentation of expenditures.
- Interview clients to get a thorough picture of financial situation.
- Verify totals on past forms for accuracy.
- Calculate and invoice for form preparation fees.
- Consult tax law handbooks for especially difficult tax returns.
- Resolve customer complaints.
- Recommend additional products and services.
- Prepare tax returns using electronic filing software.
- Ensure a copy of the completed return is provided to the customer.
Media Clerical, 2005 to 07/2006
Alcatraz Cruises – Honolulu, HI,
- Maintained accounts receivable documentation electronically and on paper.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Reconciled journal entries to ensure current year accuracy.
Parking Attendant, 02/2003 to 11/2005
Algonquin – Apple Valley, CA,
- Maintained parking lot to company standards.
- Provided exemplary customer service to customers.
- Parked cars for customers.
- Accurately maintained journal of payments.
- Maintained daily log of activities.
Laborer, 03/2001 to 11/2003
Burger King Corporation – Mount Jackson, VA,
- Continually cleaned work areas and equipment.
- Arranged and stored materials, machines, tools and equipment.
- Unloaded, picked, staged and loaded products for shipping.
- Resolved service issues in a timely manner.
- Followed proper selection procedures as established by the company.
- Transported goods from racks, shelves and vehicles.
- Worked at a rapid pace to meet tight deadlines.
- Verified and recorded the count and condition of cargo received.
- Banded, wrapped, packaged and cleaned equipment.
- Assembled product containers and crates.Loaded flat bed by forklift and hand truck.
Management, 02/1999 to 02/2001
Pizza Hut – City, STATE,
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Counseled and disciplined staff when necessary.
- Consistently obtained highest rating from the county health department.
Certificate: Automotive Repair, Expected in 2010
Excel Institute - Washington, DC
GPA:
GED: , Expected in 1993
- Hagerstown, MD
GPA:
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