Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Reliable and friendly Sales Associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.


Awarded 2 merit increases during the first 1 year. Contributed to a drop in shoplifting through increased awareness and intervention measures of employment. Routinely helped customers each day in a high-volume retail outlet. Received an “exceeds expectations” ratings on performance reviews.

Sales Associate, 06/2009 to 2012
Natixis Global Asset ManagementSan Francisco, CA,
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
Tax Preparer, 11/2007 to 03/2008
Rooms To GoBahia Oaks, FL,
  • Compute taxes owed by following tax code.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.
  • Uncover potential deductions and credits.
  • Advise against potential tax liabilities.
  • Ensure clients do not pay unnecessary taxes.
  • Review financial records such as income statements and documentation of expenditures.
  • Interview clients to get a thorough picture of financial situation.
  • Verify totals on past forms for accuracy.
  • Calculate and invoice for form preparation fees.
  • Consult tax law handbooks for especially difficult tax returns.
  • Resolve customer complaints.
  • Recommend additional products and services.
  • Prepare tax returns using electronic filing software.
  • Ensure a copy of the completed return is provided to the customer.
Media Clerical, 2005 to 07/2006
Alcatraz CruisesHonolulu, HI,
  • Maintained accounts receivable documentation electronically and on paper.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Reconciled journal entries to ensure current year accuracy.
Parking Attendant, 02/2003 to 11/2005
AlgonquinApple Valley, CA,
  • Maintained parking lot to company standards.
  • Provided exemplary customer service to customers.
  • Parked cars for customers.
  • Accurately maintained journal of payments.
  • Maintained daily log of activities.
Laborer, 03/2001 to 11/2003
Burger King CorporationMount Jackson, VA,
  • Continually cleaned work areas and equipment.
  • Arranged and stored materials, machines, tools and equipment.
  • Unloaded, picked, staged and loaded products for shipping.
  • Resolved service issues in a timely manner.
  • Followed proper selection procedures as established by the company.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Verified and recorded the count and condition of cargo received.
  • Banded, wrapped, packaged and cleaned equipment.
  • Assembled product containers and crates.Loaded flat bed by forklift and hand truck.
Management, 02/1999 to 02/2001
Pizza HutCity, STATE,
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
  • Consistently obtained highest rating from the county health department.
Certificate: Automotive Repair, Expected in 2010
Excel Institute - Washington, DC
GED: , Expected in 1993
- Hagerstown, MD

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School Attended

  • Excel Institute

Job Titles Held:

  • Sales Associate
  • Tax Preparer
  • Media Clerical
  • Parking Attendant
  • Laborer
  • Management


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  • GED

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