Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable and friendly Sales Associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Accomplishments
Awarded 2 merit increases during the first 1 year. Contributed to a drop in shoplifting through increased awareness and intervention measures of employment. Routinely helped customers each day in a high-volume retail outlet. Received an “exceeds expectations” ratings on performance reviews.
Experience
Sales Associate, 06/2009 to 2012 Natixis Global Asset Management – San Francisco, CA,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Processed shipments and maintained organized stock shelves.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Tax Preparer, 11/2007 to 03/2008 Rooms To Go – Bahia Oaks, FL,
Compute taxes owed by following tax code.
Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.
Uncover potential deductions and credits.
Advise against potential tax liabilities.
Ensure clients do not pay unnecessary taxes.
Review financial records such as income statements and documentation of expenditures.
Interview clients to get a thorough picture of financial situation.
Verify totals on past forms for accuracy.
Calculate and invoice for form preparation fees.
Consult tax law handbooks for especially difficult tax returns.
Resolve customer complaints.
Recommend additional products and services.
Prepare tax returns using electronic filing software.
Ensure a copy of the completed return is provided to the customer.
Media Clerical, 2005 to 07/2006 Alcatraz Cruises – Honolulu, HI,
Maintained accounts receivable documentation electronically and on paper.
Researched and resolved collections and billing disputes with tact and efficiency.
Reconciled journal entries to ensure current year accuracy.
Parking Attendant, 02/2003 to 11/2005 Algonquin – Apple Valley, CA,
Maintained parking lot to company standards.
Provided exemplary customer service to customers.
Parked cars for customers.
Accurately maintained journal of payments.
Maintained daily log of activities.
Laborer, 03/2001 to 11/2003 Burger King Corporation – Mount Jackson, VA,
Continually cleaned work areas and equipment.
Arranged and stored materials, machines, tools and equipment.
Unloaded, picked, staged and loaded products for shipping.
Resolved service issues in a timely manner.
Followed proper selection procedures as established by the company.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Verified and recorded the count and condition of cargo received.
Banded, wrapped, packaged and cleaned equipment.
Assembled product containers and crates.Loaded flat bed by forklift and hand truck.
Management, 02/1999 to 02/2001 Pizza Hut – City, STATE,
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales forecasts and schedules to reflected desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Education
Certificate: Automotive Repair, Expected in 2010 Excel Institute - Washington, DC GPA:
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