Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Skills
Sales trends
Stocking and replenishing
Adapt to diverse groups
Product promotions
Cash Handling
Client Service
Excellent people skills
Shipment processing
Sales training
Cash register operation
Product and service sales
Upselling
Relationship building
Problem-solving skills
Multi-tasking strength
Social perceptiveness
Merchandising understanding
Professional demeanor
Exceptional customer service
Work History
03/2021 to 06/2022
Sales AssociateUnited Pacific – Fife, WA,
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Processed product returns and assisted customers with other selections.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions about sizing, accessories and merchandise care.
Solved customer challenges by offering relevant products and services.
Enhanced product presentation and promotional material displays, working alongside retail representatives.
Recommended accessories and complementary purchases to boost revenue.
Provided positive first impressions to welcome existing, new and potential customers.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Maintained records related to sales, returns and inventory availability.
Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Took position as Interim Key Holder
Opening/closing store, doing nightly deposits, change orders for bank.
Trained new hires on product knowledge, registers, inventory, computer knowledge for any paperwork, received/processed in daily shipments. returned damaged items back to locations they needed to go.
Covered extra shifts for coverage in all positions, except store manager.
07/2019 to 03/2021
Sales AssociateUnited Pacific – Gardena, CA,
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Processed product returns and assisted customers with other selections.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions about sizing, accessories and merchandise care.
Enhanced product presentation and promotional material displays, working alongside retail representatives.
Provided positive first impressions to welcome existing, new and potential customers.
Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
05/2017 to 07/2018
Fast Food Team MemberWendy's Company – Westerville, OH,
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Reduced customer wait times by quickly operating customer window and sales register.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Examined trays to check contents for required items and complete orders.
Greeted customers promptly and took orders to keep flow of traffic moving.
Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Performed shift change tasks each day to keep store neat and running smoothly.
Suggested complementary items to orders to boost sales.
Promptly resolved customer complaints, escalating major issues to supervisor.
Provided support to crew members, facilitating quick food preparation and delivery.
Made change and returned correct cash and coin to patrons.
Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Trained newly hired employees on routine tasks and customer service.
Collaborated with team members to quickly fill large orders and serve large parties.
Processed orders on POS system and accepted cash and charge payments.
Education
Expected in 07/2023
Associate: Criminal Justice Keiser University - Fort Lauderdale, FL GPA:
Expected in 06/2020
High School Diploma: Belleview High School - Belleview, FL GPA:
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