sales associate resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of customer service and team morale. Motivated to learn, grow and excel in any industry that I am planted in.

  • Exceptional customer service
  • Interpersonal skills
  • Merchandising expertise
  • Point of sale knowledge
  • Sales training
  • Communication skills
  • Product promotions
  • Cash handling
  • Product and service sales
  • Loss prevention
  • Multi-tasking strength
  • Problem-solving skills
  • Excellent people skills
  • Business development and planning
  • Goal-oriented
  • Systems and software programs
  • Account management
  • Operations
  • Coaching and mentoring
  • Staff management
  • Accomplished manager
  • Sales operation
  • Marketing strategy
  • Analytical problem solver
  • Verbal and written communication
  • Visual merchandising
Carson Senior High School Carson, CA Expected in 06/2001 Diploma : - GPA :
Lonestar College Tomball Texas, Expected in 11/2012 CNA : Nursing - GPA :
Aveda Institute Shenandoah, TX, Expected in 11/2019 License : Aesthetics - GPA :
Work History
Sherwin-Williams - Sales Associate
Schaumburg, IL, 11/2019 - Current
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared cash deposits up to $1000 with zero discrepancies.
Skechers - Supervisor and Bartender
Burbank, CA, 08/2018 - 01/2020
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent checks of line.
Mac Cosmetics - Retail Store Manager
City, STATE, 08/2008 - 04/2018
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Completed routine store inventories.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw, trained and encouraged 10 artists/sales associates, promoting culture of efficiency and performance.
  • Hired, trained and supervised retail team members.
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Monitored makeup trends to stay on top of fashions and better serve customer needs.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service profiles with over 50 daily customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Consistently received positive performance reviews from guests.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Additional Information


•Former Manager, current mentor

Anisa Green (713) 885-1557

•Former Co-worker

Stacy Collins 832) 594-2471

•Former Employee

Cynthia Maltez (713) 985-9955

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Resume Overview

School Attended

  • Carson Senior High School
  • Lonestar College Tomball
  • Aveda Institute

Job Titles Held:

  • Sales Associate
  • Supervisor and Bartender
  • Retail Store Manager


  • Diploma
  • CNA
  • License

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