LiveCareer-Resume

sales associate resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Cash handling accuracy
  • Inventory control procedures
  • Merchandising knowledge
  • Relationship selling
  • Retail loss prevention
  • Sales development
  • Customer- and service-oriented
  • Client account management
  • Written and oral communication skills
  • Sales Forecasting
  • Sales expertise
  • Superb time management
  • Reliable and punctual
  • Product Sales
  • Reading comprehension skills
  • Team player mentality
  • Listening skills
  • Outgoing personality
  • Documentation and recordkeeping
  • POS system operation
  • Retail merchandising expertise
  • Excellent communication skills
Experience
11/2014 to Current Sales Associate Sherwin-Williams | Salisbury, MD,
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Acted as point of contact for internal and external customers across departments.
03/2011 to 11/2014 Customer Service Supervisor Masonite International Corporation | Leominster, MA,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Assessed departmental operations to determine areas for customer service improvement and support.
02/2001 to 08/2011 General Manager Accor Hotels | Scottsdale, AZ,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Education and Training
Expected in 06/2016 to to Cosmetology Degree | Cosmetology Clary Sage College, Tulsa, OK GPA:
Expected in 06/2001 to to High School Diploma | Monte Vista High School, Spring Valley, CA GPA:

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Resume Overview

School Attended

  • Clary Sage College
  • Monte Vista High School

Job Titles Held:

  • Sales Associate
  • Customer Service Supervisor
  • General Manager

Degrees

  • Cosmetology Degree
  • High School Diploma

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