Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. While also, talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Hardworking Dance Instructor versed in instructional strategies and development exercises. Familiar with wide variety of dance styles. Over fiften years of dance experience.
Skills
Inventory control procedures
Retail loss prevention
Cash handling accuracy
Relationship selling
Reading comprehension skills
Written and oral communication skills
Energetic self-starter
Team player mentality
Listening skills
Negotiation Tactics
Excellent communication skills
Cash register operation
Money handling
Documentation and recordkeeping
Reliable and punctual
Business development
Outgoing personality
Sales expertise
Customer- and service-oriented
Experience
03/2021 to Current
Sales AssociateSherwin-Williams – Royal Oak, MI,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Acted as initial contact in addressing customer concerns.
Met merchandise processing standards and maintained organized and accessible work area.
Coordinated activities with other departments to ensure quality customer service.
Built trusting relationships with customers by making personal connections.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped average of 50+ customers per day by responding to inquiries and locating products.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Prepared cash deposits up to $8,000 with zero discrepancies.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Surpassed daily sales goals 40% by cross-selling appliances and promoting additional products.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Acted as point of contact for internal and external customers across departments.
08/2020 to 03/2021
Customer Service AssociateXylem Inc. – Suwanee, GA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Reviewed account and service histories to identify trends and issues.
Recommended improvements to products and services to mitigate complaints.
Relayed productive customer feedback to marketing teams.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
08/2017 to 03/2020
Dance TeacherHarvest Preparatory Academy – San Luis, AZ,
Prepared choreography for group performances and recitals.
Kept classrooms tidy and clean for group and one-on-one instruction.
Delivered individual instruction to students in between group classes.
Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
Upheld studio guidelines and legal requirements for dancer and staff protection.
Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
Interacted effectively by email, phone and in person with students, parents and staff members.
Maintained and managed attendance, fees and rehearsal schedules for classes.
Coordinated and administered complete dance program.
Instructed 20+ students in classes of wide variety such as ballet and hip hop.
Devised and directed group, couples and individual dance performances.
Performed at numerous events as professional dancer.
Choreographed dance numbers for 25-student springtime, winter and summer recitals.
Set up appointments to coach students in additional techniques.
Set up special open houses to gain new clients.
Planned and oversaw marketing plans to increase studio business.
Assessed dancer strengths and developed choreography to highlight talent.
Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.
Education and Training
Expected in to to
High School Diploma: Rancho Mirage High School - Rancho Mirage, CA GPA:
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