sales associate resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • POS terminal operation
  • Customer assistance
  • Time management skills
  • Basic math skills
  • Store opening and closing
  • Problem-solving skills
  • Good listening skills
Carencro High School Lafayette, LA Expected in 05/2006 High School Diploma : - GPA :
Work History
Vitamin Shoppe Industries Inc - Sales Associate
Federal Way, WA, 01/2019 - 04/2020
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Moved heavy boxes and full merchandise bins up to 70 pounds in weight by maintaining physical strengths and stamina.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Loaded and unloaded shipping containers and vehicles.
  • Sorted mail according to size, shape, and destination.
  • Helped customers by carrying oversized parcels inside residences.
  • Upsold postal services like insurance and tracking.
  • Reviewed customer job specifications and document proofs to obtain printing project instructions.
  • Cleared paper jams and replaced toner to maximize equipment efficiency.
  • Performed binding, finishing and laminated tasks to prepare printed material for delivery to customers.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $100 or more per shift.
  • Engaged with customers to effectively build rapport and lasting relationships.
Mgm Resorts - Cashier
Springfield, MA, 10/2017 - 06/2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Set up new sales displays each month.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted over 50 customers per day
Bevmo Holdings Llc - Retail Sales Associate
Temecula, CA, 08/2014 - 11/2016
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Issued receipts and processed refunds, credits or exchanges.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted over 100 custom per day.
Sleep Number Corporation - Customer Service Representative
Silver, TX, 06/2014 - 11/2016
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Conducted research, gathered information from multiple sources and presented results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Improved operations through consistent hard work and dedication.
  • Handled 100 calls per day to address customer inquiries and concerns.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Received and processed stock into inventory management system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed and maintained courteous and effective working relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Resume Overview

School Attended

  • Carencro High School

Job Titles Held:

  • Sales Associate
  • Cashier
  • Retail Sales Associate
  • Customer Service Representative


  • High School Diploma

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