Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.
Exceptional customer service
Excellent communication skills
Customer rapport development
Basic Microsoft Office skills
Thrive in fast-paced environment
03/2016 to Current
Sales AssociateDillard's － Chandler, AZ
Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.
Opened lines of credit.
Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers.
Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.
11/2015 to 02/2016
ReceptionistLA Fitness － Chandler, AZ
Conduct outgoing phone calls to collect members' billing information and process payments.
Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
Resolve customer complaints or redirect them to appropriate management.
02/2015 to 11/2015
Service Representative24 Hour Fitness － Tempe, AZ
Compile information about new accounts, enter account information into computers, and file related forms or other documents.