Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.
  • Exceptional customer service
  • Sales expertise
  • Excellent communication skills
  • Customer rapport development
  • Basic Microsoft Office skills
  • Thrive in fast-paced environment
02/2016 to Current
Sales Associate Foot Locker San Bruno, CA,
  • Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.
  • Opened lines of credit.
  • Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.
  • Worked as a team member to provide the highest level of service to customers.
  • Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.
10/2015 to 01/2016
Receptionist Heritage Operations Group Peru, IL,
  •  Conduct outgoing phone calls to collect members' billing information and process payments.
  • Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
  • Resolve customer complaints or redirect them to appropriate management.
01/2015 to 10/2015
Service Representative Gallagher Bassett Nz Ltd Auburn, MA,
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates.
  • Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner.
  • Operate register and process cash/credit transactions; opened and closed out registers.
  • Collect referrals and inform members of membership promotions for discounts and deals.
Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills
Expected in 2014
High School Diploma:
James Madison Preparatory School - Tempe, AZ

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School Attended

  • James Madison Preparatory School

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  • Receptionist
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  • High School Diploma

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