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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Skilled manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Forward-thinking manager & associate with 5 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skills
  • Customer service
  • Energetic self-starter
  • Outgoing personality
  • Cash register operation
Work History
Assistant/Partner, 05/2019 to Current
Company Name – City, State
  • Handled incoming & outgoing correspondence, including mail, e-mail calls & faxes
  • Tracked expenses and documented records using Microsoft office
  • Communicated with vendors to place & receive order
  • Organized personal & professional calendars
  • Tracked expenses & documented records using Microsoft office Restocked office & shop supplies independently to maximize team productivity
  • Assisted owner in all aspects of operations for organization, providing direct support to employees & customers
  • Organized personal tasks such as buying gifts & setting up home services to free up owners attention for professional matters
  • Managed phone calls from clients when owner was unavailable & provided informative answers to questions
  • Purchased, distributed and arranged supplies to meet routine operational needs
  • Interacted with supervisor & various experts to address escalated issues
  • Set up & maintained physical & electronic filing systems
  • Reviewed daily & overall financials to ensure profitability
  • Checked mail, shopped for groceries & handled bill payments
  • Provided care to client pets, including feeding, walking & grooming
  • Ran errands, including grocery shopping & picking up dry cleaning
  • Managed shop inventory & maintenance schedules
  • Created expense reports using Microsoft Excel spreadsheets
  • Checked & opened mail, including bills & invoices
  • Traveled with owner to take notes & dictation at meetings
  • Handled all aspects of vehicle maintenance
  • Devised & maintained office systems to efficiently deal with papers
  • Cared for family dogs, including feeding & walking 5 dogs 40 cattle several times per day
  • Organized personal & professional calendars, including reminders for upcoming meetings & events
  • Attended business meetings & took meeting minutes
  • Screened telephone calls & inquiries & directed as appropriate
  • Managed incoming & outgoing correspondence, including mail, email & faxes
  • Managed household budgets & allocated expenditures for groceries, property & home maintenance, & bill payments
  • Managed phone calls from clients when owner was unavailable & provided informative answers to questions
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sales Associate, 10/2019 to 02/2020
Company Name – City, State
  • Maintained knowledge of current promotions, exchange guidelines, payment policies & security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies & promotions
  • Offered product & service consultations & employed upselling technique
  • Recommended optimal merchandise based on customer needs & desires
  • Stayed up to date on store promotions, payment policies & security practices
  • Performed floor moves, merchandising, display maintenance & housekeeping to keep sales areas well-stocked, organized & current
  • Stocked shelves & supplies& organized displays to focus customer attention on specific items
  • Unbowed new merchandise &restocked shelves in appealing & organized arrangements to promote items
  • Retained product, service & company policy knowledge to serve as resource for both coworkers & customers
  • Opened new merchandise & restocked shelves in appealing & organized arrangements to promote items
  • Helped average of 30 customers per day by responding to inquiries and locating products
Corporate Trainer/Assistant Manager, 04/2016 to 05/2019
Company Name – City, State
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity
  • Recruited and developed new servers] to deliver quality service
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills
  • Educated team members on time and resource management to improve organizational efficiency and control costs
  • Trained new technical trainers to ensure consistency in customer service and quality
  • Managed inventory, cleaning procedures and store organization
  • Prepared and closed out registered with accurate money handling and documentation of all values
  • Performed shift beginning and ending procedures each day to promote operational efficiency and maintain employee productivity
  • Upheld quality standards and achieved performance goals with hands-on management style
  • Assigned tasks and directed work per company policies
  • Executed cash transactions quickly and accurately
  • Supervised up to 20 employees per shift
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Complied with health and sanitation practices and procedures
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Stocked, priced, front-faced and rotated merchandise
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas
  • Greeted all customers
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Manager, 03/2014 to 04/2016
Company Name – City, State
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Increased productivity by 50% and reduced material waste 60% by consistently seeking efficiencies
  • Managed day-to-day operations, including supervision and assignment delegation for 20 -member team
  • Trained and mentioned new employees to maximize team performance and achieve daily performance objectives
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Executed new training initiative to improve skills and develop leaders from within
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Coordinated day-to-day and long-term activities within various business platforms
  • Analyzed employee workloads to meet seasonal fluctuation needs
  • Gave input on how to improve training and employee productivity
  • Coached new team members on job tasks and performance strategies
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use
  • Trained current employees on additional job positions to maintain coverage of roles at all times
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Greeted and assisted all customers daily in high-traffic retailer
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Education
High School Diploma: 1996
New Bethany Christian Academy - City
Accomplishments
  • Routinely helped as many as 100 customers each day in a high-volume retail outlet
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders
  • Fielded and processed up to 20+ calls per day
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Sales - Consistently generated additional revenue through skilled sales techniques
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow
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Resume Overview

School Attended

  • New Bethany Christian Academy

Job Titles Held:

  • Assistant/Partner
  • Sales Associate
  • Corporate Trainer/Assistant Manager
  • Manager

Degrees

  • High School Diploma : 1996

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