Sales Associate/ Customer Service Resume Example
Love this resume?Build Your Own Now
SALES ASSOCIATE/ CUSTOMER SERVICE
Summary
Highly enthusiastic customer service professional with years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Energetic work attitude Opening/closing procedures Adaptive team player Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Highlights
|
|
Accomplishments
- Hitting monthly goals
- Saved cancellations
- Client retention
- Assistant manager for personal trainers
- Great customer service
Experience
Us Lbm HoldingsApril 2016 to June 2016Sales Associate/ Customer Service
Phoenixville , PAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style.
Phoenixville , PAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style.
Youfit Health ClubsAugust 2015 to March 2016Assistant Manager For Personal Trainers/ Sales Associate
City , STATE
Generated leads for new sales through telephone and email contact with customers. Managed team of 6 of professionals. Identified inefficiencies and made recommendations for process improvements. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Re-racked weights to maintain a neat, organized and clean club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Led sales calls with team members to establish sales and customer retention goals. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
City , STATE
Generated leads for new sales through telephone and email contact with customers. Managed team of 6 of professionals. Identified inefficiencies and made recommendations for process improvements. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Re-racked weights to maintain a neat, organized and clean club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Led sales calls with team members to establish sales and customer retention goals. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
Youfit Health ClubsMarch 2015Sales Associate/ Customer service
City , STATECold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Exchanged returned merchandise for customers quickly and efficiently. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed cash stock and inventory balances accurately.
City , STATECold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Exchanged returned merchandise for customers quickly and efficiently. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed cash stock and inventory balances accurately.
Miami Mohs Tech CorpJanuary 2012 to February 2014Office Manager
City , STATE
City , STATE
- Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.
Education
G. Holmes Braddock Senior High School2015High School DiplomaCity, State, United States
- Leadership Development workshop, Attended several sales and marketing seminars, Coursework in Health and Human Services, Coursework in Communications, Marketing and Business, Personal Trainer Certificate, Certified Group Fitness Instructor
Skills
- benefits client, customer service, customer support processes, quality sales. managing others, great with others, team player, always alert, very attentive
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Strong summary
- Typos
Resume Overview
School Attended
- G. Holmes Braddock Senior High School
Job Titles Held:
- Sales Associate/ Customer Service
- Assistant Manager For Personal Trainers/ Sales Associate
- Sales Associate/ Customer service
- Office Manager
Degrees
- High School Diploma
Similar Resumes
