Highly enthusiastic customer service professional with years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Energetic work attitude Opening/closing procedures Adaptive team player Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
After sales support
Fluent in Spanish & English.
Time management ability
Excellent communication skills
Compelling leadership skills
Effective team player
Staff training and development
Dependable and reliable
Accurate money handling
Team player mentality
Time management ability
Strong lead development skills
Excellent negotiating tactics
Hitting monthly goals
Assistant manager for personal trainers
Great customer service
Fit4AllApril 2016 to June 2016Sales Associate/ Customer Service Miami, FLAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style.
Youfit Health ClubsAugust 2015 to March 2016Assistant Manager For Personal Trainers/ Sales Associate Miami, FL Generated leads for new sales through telephone and email contact with customers. Managed team of 6 of professionals. Identified inefficiencies and made recommendations for process improvements. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Re-racked weights to maintain a neat, organized and clean club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Led sales calls with team members to establish sales and customer retention goals. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
Youfit Health ClubsMarch 2015Sales Associate/ Customer service Miami, FLCold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Exchanged returned merchandise for customers quickly and efficiently. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed cash stock and inventory balances accurately.
Miami Mohs Tech CorpJanuary 2012 to February 2014Office Manager Miami, FL
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.
G. Holmes Braddock Senior High School2015High School DiplomaMiami, FL, United States
Leadership Development workshop, Attended several sales and marketing seminars, Coursework in Health and Human Services, Coursework in Communications, Marketing and Business, Personal Trainer Certificate, Certified Group Fitness Instructor
benefits client, customer service, customer support processes, quality sales. managing others, great with others, team player, always alert, very attentive