SALES ASSOCIATE/CUSTOMER SERVICE Resume Example
Dedicated and focused Medical Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
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- Awarded the Deans Award in 2015.
- Increased office organization by developing more efficient filing system and customer database protocols
- Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- .Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Compiled weekly daily reports and records for store managers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Read stories to the children and taught them painting, drawing and crafts.
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities.
Incorporated music and art activities to encourage creativity and expression.
Maintained daily records of activities, behaviors, meals and naps.
Carefully identified warning signs of emotional and developmental problems in children.
Escorted children on outings and trips to local parks and zoos.
Offered stimulating curriculum that accommodated all learning styles.
Sparked creativity and imagination by helping children discover new things each day.
Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
Controlled administrative, operational, financial and logistical areas of facility.Maintained developmentally appropriate environment.
Supervised circle time, free play, outside play and learning and developmental activities.
Encouraged early literacy through read-aloud time and alphabet games.
Planned and led games, reading and activities for groups of 5 children.
Billed and managed 1-5 client accounts.
Planned weekly menus for 1-5 children following nutritional and allergen guidelines.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
13 years experience with developmentally challenged children ages 1 month to 13 years.
Planned and implemented educational programs for 1 to 4 children.
Conducted price checks for cashiers and service clerks.
Checked out customers and bagged items quickly.
Praised by management for being a fast and efficient worker, requiring little supervision.
Served shoppers in a prompt, courteous and friendly manner.Arranged and stocked department displays.
Emphasized fast, friendly customer service.
Communicated and exemplified the company's vision and goals.
Gave every customer immediate and undivided attention.
Offered product recommendations when appropriate.Executed cash transactions quickly and accurately.
Maintained knowledge of current product locations.
Consistently received a 100% rate of customer satisfaction.
- Handled telephone inquiries
- Organized meetings.
- Ensured deliverables were within budget, on schedule and of superior quality.Ensured deliverables were within budget, on schedule and of superior quality.
- Planned, directed and monitored regulatory operations.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Planned and managed event logistics.
Deans List Academic Achievement Award
4.0 GPA
Advanced coursework in Healthcare Administration
Healthcare: MEDISOFT, IEHR, ICD-9 CODING, CPT CODING, Computerized Charting, Advanced Problem-solving, Great Organizational Skills, Customer Needs Assessment, Data Entry, MS Excel, MS Office Suite, MS PowerPoint, MS Word, Multi-Task Management, Prioritization, Proofreading, Time Management, Type 45 WPM
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Resume Overview
School Attended
- UMA ULTIMATE MEDICAL ACADAMY
Job Titles Held:
- SALES ASSOCIATE/CUSTOMER SERVICE
- OWNER/OPERATOR
- SALES ASSOCIATE
- CLERICAL/ADMINISRATIVE ASSISTAN
Degrees
- CERTIFICATE OF DIPLOMA : MEDICAL ADMINISTRATIVE ASSISTANT 2015
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