Sales Associate Resume Example MCX (Marine Corp Exchange)

SALES ASSOCIATE

Summary

High-energy Cashier offering 10 years of retail sales experience specializing in Apparel and Gifts products. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Results-oriented individual with over 10 years of experience implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 500 during special sales events.

Engaging CSR committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 10 years of experience in answering routine product questions and meeting assigned sales goals.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Dedicated Sales Associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills

Relationship selling
[Type] brand promotions
Dispute mediation
Retail loss prevention
Cash handling accuracy
Merchandising knowledge
Negotiations
Excellent communication skills
Reliable and punctual
Listening skills
Money handling
Written and oral communication skills
Outgoing personality
Verbal/written communication

Reading comprehension skills
Energetic self-starter
Customer- and service-oriented
Team player mentality
Sales expertise
Documentation and recordkeeping
Cash register operation
POS system operation
B2B sales and customer service
Superb time management
Money Transfer Systems
Strategic planning
Client account management
Product Sales

Experience

Sales Associate|MCX (Marine Corp Exchange) - Norfolk, VA|09/2017 - 12/2018

Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Reset store displays for special events and seasonal merchandise changes.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Processed orders through [System] and coordinated product deliveries.

Customer Service,Sales Cashier|Dirt Cheap - Pearl, MS|10/2013 - 02/2014

Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Delivered service and support to each customer, paving way for future business opportunities.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Inspected items for damage and obtained replacements for customers.
Received payments for [Product or Service] and issued receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Processed [Number] transactions per day with exceptional accuracy.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.

Front End Cashier|Bass Pro Shops - Pearl, MS|09/2006 - 04/2013

Handled cash, card, check, gift card and coupon transactions for customer purchases.
Identified customer needs and promoted matching targets to enhance store revenue.
Processed sales, returns and exchanges using POS register system.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Assisted with purchases, locating items and signing up for rewards programs.
Kept register terminal area and store clean and orderly.
Packed and bagged products according to customer preferences.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Performed cash count-out at end of each shift and addressed all queries from customers.
Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Input accurate data to keep inventory accounts current and prevent system discrepancies.
Increased sales [Number]% by suggesting specific purchases to customers.
Organized all register supplies in front end and storage areas.
Promoted specific item options to drive sales and achieve add-on purchases.
Distributed new merchandise efficiently to different departments.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Helped customer locate and select appropriate merchandise throughout store.
Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Monitored sales events, added new merchandise and rang up purchases.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Collected merchandise from store and searched back-end locations for customer purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Stayed up to date on current item discounts to support promotions.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Helped customers find specific products, answered questions and offered product advice.
Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Arranged updated promotional displays every [Timeframe].
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Counted product stock to maintain inventory records.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Scanned items quickly to keep lines moving and reduce overall wait time.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Answered phone calls to assist customers with questions and [Type] orders.
Resolved issues with cash registers, card scanners and printers.

Education and Training

Wingfield High School|Jackson, MS|06/1994High School Diploma

Resume Overview

Companies Worked For:

MCX (Marine Corp Exchange)
Dirt Cheap
Bass Pro Shops

School Attended

Wingfield High School

Job Titles Held:

Sales Associate
Customer Service,Sales Cashier
Front End Cashier

Degrees

High School Diploma

Sales Associate Resume Example

Resume Score: 80%

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