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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

IM AN OUTGOING PERSON AND LOVE TO BE AROUND PEOPLE. IM LOOKING FOR MY FOREVER JOB. I WANT TO RETIER FROM THIS NEXT JOB. I WANT THAT "I CANT WAIT TO GO TO WORK' MENTALITY.

Skills
  • Relationship selling
  • Cash handling accuracy
  • Retail loss prevention
  • Inventory control procedures
  • Excellent communication skills
  • Product Sales
  • Results oriented
  • Listening skills
  • Energetic self-starter
  • Outgoing personality
  • Team player mentality
  • Active listening
  • Customer- and service-oriented
Experience
Sales Associate10/2017 to 02/2020Results CorporationCorpus Christi, TX
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Agero is a OnStar like service. you would call me to help get a tow truck, locked keys, or even gas or a jump for your car, with the verification of insurance.
  • Maintain the call under a certain time frame
Shift Leader04/2016 to 10/2017Taco BellCorpus Christi, TX
  • Cross-trained in every store role to maximize operational knowledge.
  • Maintained visually appealing and effective displays for entire store through use of lighting, signage.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Managed and empowered up to 10 cross-functional teams and implemented Taco Bells continuous improvement programs to increase productivity and quality while reducing costs as we could.
  • Managed and mentored up tp 10 staff members.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Taco Bell guidelines to keep products within tight tolerances.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented daily production levels, materials used and special incidents to keep management informed of all activities.
  • Documented receipts, employee hours and inventory movements.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Helped employees operate productively and stay on task to meet business and customer needs.
Store Manager05/2010 to 02/2016Hancock FabricsPasadena, TX
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw daily cash register operations and cash management and kept errors at a minimum
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Counted cash drawers and made bank deposits.
  • Maintained daily record of all transactions.
  • Boosted sales by 20% by effectively cultivating customer rapport and delivering superior customer service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff in managing daily store functions.
  • Addressed customer inquiries and resolved complaints.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Worked closely with general manager to formulate and build store brand and strategy.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Provided direction and instruction to associates on variety of tasks.
  • Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Contributed to merchandising ideas at team sales meetings.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Collaborated with general manger to recruit and develop personnel and cultivate top performance.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Enforced adherence to policies, standards and security protocols.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
Telemarketing Sales Representative12/2004 to 01/2010Focus Communication's Inc.Rockfalls, IL
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Proficient at computer dialing and computer software.
  • Resolved customer complaints by escalating calls to the proper department.
  • Broke down objections using friendly, persuasive strategies.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Responded to questions with knowledgeable responses.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Collaborated with management to resolve concerns and problem calls.
  • Maintained and recorded customer information in database.
  • Gave information about available products and services including membership details and purchase advantages.
  • Maintained proficiency in revenue and sales.
  • Performed clerical and administrative duties like taking messages and transferring calls.
Education and Training
High School Diploma05/2004STERLING HIGH SCHOOL STERLING IL.STERLING ILLINOIS
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Resume Overview

Companies Worked For:

  • Results Corporation
  • Taco Bell
  • Hancock Fabrics
  • Focus Communication's Inc.

School Attended

  • STERLING HIGH SCHOOL STERLING IL.

Job Titles Held:

  • Sales Associate
  • Shift Leader
  • Store Manager
  • Telemarketing Sales Representative

Degrees

  • High School Diploma 05/2004

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