Sales Associate Resume Example Walmart

Donna

Shephard

Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Motivated sales professional offering 20 years of progressive customer service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Offering more than 20 years of progressively responsible customer service experience with retail companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Dependable, honest and willing to learn new skills

Skills

Stocking and Replenishing
Sales
Exceptional Customer Service
Cash Handling
Client Service
Cash register operation
Multi-tasking strength
Sales expertise
Product promotions
Excellent people skills

Professional demeanor
Dining area maintenance
Upselling
Problem-solving skills
Cash register operations
Product and Service Sales
Adapt to diverse groups
Social perceptiveness
Relationship building

Education

Arroyo Grande High SchoolArroyo Grande, CA06/1990General Studies

Arroyo Grande High SchoolArroyo Grande, CA06/1990High School Diploma : General Studies

Work History

Walmart- Sales Associate
Sheridan , AR12/2019 - Current

Educated customers on promotions to enhance sales.

Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Developed, marketed and sold full range of Type products, including Product or service and Product or service.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Checked out customers using POS system registers

Tobacco Super Store- Assistant Manager
Sheridan , AR07/2017 - 08/2019

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Assisted Manager in interview process of prospective employees and provided feedback.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Promoted to Assistant Manager after only 0 months with company. Was hired as Assistant manager
Advanced to keyholder and assistant manager-in-charge in manager's absence.

E-Z Mart- Store Manager
Sheridan , AR12/2010 - 10/2016

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Completed Monthly profit and loss performance reports.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Approved regular payroll submissions for 5 employees within MicrosoftWord.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Coached 5 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
Managed, hired and developed top talent to strengthen workflow and productivity.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of cashier's.
Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Word.
Managed inventory control, cash control and store opening and closing procedures.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Supervised guests at front counter, answering questions regarding products.
Generated repeat business by delivering exceptional customer service and positive engagement.
Proactively identified performance gaps among cashier's and implemented process improvements to enhance sales.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Hired, trained and evaluated personnel in sales and marketing.
Protected store from loss or theft by setting and enforcing clear security policies.

Resume Overview

Companies Worked For:

Walmart
Tobacco Super Store
E-Z Mart

School Attended

Arroyo Grande High School

Job Titles Held:

Sales Associate
Assistant Manager
Store Manager

Degrees

General Studies
High School Diploma : General Studies

Sales Associate Resume Example

Resume Score: 80%

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