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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills
  • Cash handling accuracy
  • Inventory control procedures
  • Dispute mediation
  • Merchandising knowledge
  • Cash register operation
  • Customer service
  • Money handling
  • Inventory management
  • Excellent communication skills
  • Product Sales
  • Outgoing personality
  • Customer- and service-oriented
  • Reliable and punctual
  • Team player mentality
  • Documentation and recordkeeping
  • Negotiations
Experience
Sales Associate, Metro PCS, March 2020-CurrentNewport News, VA
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
Sales Advocate, Cricket Wireless, May 2019-February 2020Newport News , VA
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Improved operations by working with team members and customers to find workable solutions.
Customer Service Agent, Call Center, June 2018-August 2018Hampton , VA
  • Returned all routine and general customer calls in good time.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed high-volume of inbound and outbound customer calls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Cashier, Five Below Inc., May 2016-May 2017Newport News, VA
  • Greeted customers and responded to informational requests.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education and Training
Associate of Applied ScienceEducation in Training , , Bryant And Stratton College - Newport News, Newport NewsVA
High School DiplomaWoodside High School, , Newport NewsVAJune 2015
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Resume Overview

Companies Worked For:

  • Metro PCS
  • Cricket Wireless
  • Call Center
  • Five Below Inc.

School Attended

  • Bryant And Stratton College - Newport News
  • Woodside High School

Job Titles Held:

  • Sales Associate
  • Sales Advocate
  • Customer Service Agent
  • Customer Service Cashier

Degrees

  • Associate of Applied Science
    High School Diploma

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