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Dedicated Sales Associate offering five years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Responsible and friendly team member able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
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- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated with customers about new phone offerings, including policies, restrictions and refund policies.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Educated customers on product and service offerings.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers sign up for VS Credit card.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Granbury High School - Granbury, TX
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Resume Overview
School Attended
- Granbury High School
Job Titles Held:
- Sales Associate/cashier
- Server
- Sales Associate/Cashier
Degrees
- High School Diploma
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