Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Achieve a position in an area with new opportunities and challenges. Position responsible for servicing customers in a respectful and caring manner and gain the credibility and trust of every potential customer in an environment that would benefit from skills, knowledge and expertise's gained from Accounting/Administrative /Writing Skills, Customer Service, Quality and Customer Care experience and proven performance.[Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].
Core Qualifications
Technical Skills: Software-MS Office Word, Publisher -Power Point /Excel/ Word Perfect Equipment: Office/Personal Computer /Printer/ Facsimile /Copier -10key Calculator
Experience
Sales Associate/Cashier, 01/1 to Current Paradies Lagardère Travel Retail – Memphis, TN,
RESPONSIBILITIES Organizational Astuteness, Managing Processes, Process Improvement, Reporting Skills, Change Management, Coaching, Client Relationships, Supports Innovation, Developing Standards, Volunteer Selection, Accounting/Administrative /Writing Skills. Responsible for the oversight and coordination of the administrative ministries of the church, including finance, facilities, personnel, communication and continual evaluation and recommendation of best practices; providing excellent service to for staff, volunteers and community to fulfill the church's mission. Also responsible for the oversight of all financial activities, human resources, facilities management and communications. Demonstrate daily exceptional people skills: listening, communicating, developing trust and rapport. Skillful team builder and work well in a team environment- able to juggle multiple responsibilities simultaneously, manage information and develop ongoing systems, establish and meet deadlines, and see major projects through to completion. Use professionalism and discretion, demonstrate a high level of excellence and quality and maintaining confidentiality at all times. The Administrative Coordinator is the front line "face and voice" of the church, provides administrative and ministry support for the Senior Leadership Team, and has overall responsibility for keeping the administrative aspects of the church office running smoothly Proficiently managed S.M. McCarter Ministries daily operations and supporting ministry goals which include supporting the Bishop , Youth Pastor , Administrators, staff members, visitors and facilitate community relations. Facilitate production of weekly sermon notes formatting, printing, cutting, folding and stuffing with the enlistment and coordination of volunteers. Create ministry relative correspondence/forms, ensure orders received via phone, fax and email are processed efficiently. Mail completed orders to book stores and customers in a timely manner. Send out video emails to Covenant Partners. Receive and ensure accurate entry of pledged payments via membership database. Design promotional logos for various companies; create graphic designs for clothing. Train volunteers in S.M. McCarter Ministries' processes and procedures. Accountable for inventory of products and monies going out and coming in from guest speakers during conferences and all other special events/ occasions/Ministry Events (baptisms, child dedications, classes, etc.), activities (church dinners, picnics, servant evangelism events, etc.) (part-time seasonal) Toys R Us, 3200 Silas Creek Pkwy, Winston Salem, North Carolina Handle all customer payment and credit transactions. Responsible for the daily balancing and reconciling of cash office account-Handle daily bank deposits. Assist the Office Manager and/or General Manager with various clerical duties as needed. Attend meetings and trainings as scheduled. Perform basic administrative and other duties as assigned and maintain the appearance of the showroom & work area. World Market , 1075 Hanes Mall Blvd, Winston Salem, NC Scanned customer purchases, processed their payment, and bagged their items. Greeted customers as they enter and checked on them periodically.
Assisting customers with item selections, purchases and returns
Checking the stockroom for items not found on the sales floor.
Telephoning other stores or the warehouse in search of items.
Answering questions in the store or by telephone.
Scan bar codes into cash register/ Balanced cash register draw
Processing cash and credit-card payments.
Processing exchanges and taking coupons.
Wrapping delicate items.
Registering customers for customer-loyalty shopper's cards.
Selling point-of-purchase items at the counter.
Signing up customers for store credit cards.
Placing stock on shelves or on the sales floor.
Cleaning and straightening the cash-register area.
Straightening stock.
Placing signage in the store.
Vacuuming or sweeping, dusting, and garbage disposal.
Customer Service Unicare Insurance, Albert Pick Road, 04/1997 to 10/1999 Claims Approver – City, STATE, Service medical insurance customers by determining insurance coverage; examining and resolving medical claims; documenting actions; maintaining quality customer service; ensuring legal compliance. Processed hospital, medical, dental claims for payment using procedure codes and ICD9 codes. Determines covered medical insurance losses by studying provisions of policy or certificate. Establishes proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims. Documents medical claims actions by completing forms, reports, logs all phone calls, and note the system of recorded conversations. Resolves medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter. Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations. Protects operations by keeping claims information confidential/prepares reports by collecting, analyzing, and summarizing information. Maintains quality/exceptional customer services by following customer service practices; responding to customer inquiries, ensure prompt oral and/or written response to medical providers , employees, employers and attorneys relative to payments/benefit plans. Provide legal support by assembling documentation for settlement action. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
Financial Utilities Processor /Group Leader Wachovia Bank, 06/1986 to 04/1997 N Main Street – City, STATE, Trained new team members /monitor performance and provide constructive feedback regarding work performance; Created and updated procedures/ ensure documentation of twelve(12) positions within the department and provide back up to team members during vacation, emergency leave or sick leave. Resolved complex financial problems with Mutual Fund Companies/ position required no room for losses resulting in embarrassment to the bank due to the nature of very large money amounts and critical transactions/deadlines. Processors evaluate, verify, and process service requests from shareholders, third-party entities, institutions, broker/dealer operations, client Fund/Stock groups. Tasks required high level data-entry and following procedures and researching & resolution in a deadline driven atmosphere. Recognized and met the needs of clients by assisting with sales of investment products to properly qualified investment clients. Scheduled appointments of properly qualified clients and potential clients for Financial Advisor as appropriate. Maximized business /sales opportunities from referrals by developing relationships with clients. Provide high level of service to existing clients consistent with the full development and maintenance of client relationship. Record transactions/ inquiries and ensure client files are completed and maintained. Handled all written correspondence, as directed. Kept clients and salespersons current on general information pertaining to investment products, yields, returns and market trends. Maintained knowledge of municipal issues and federal issues, as well as selected Mutual Funds. Respond in a timely manner to all sales inquiries and execute related transactions. Provided Branch Manager and/or Financial Advisor(s) with timely activity reports, referrals generated and sales results for accurate record keeping. Ensured compliance with all regulatory internal controls and established policies and procedures. Maintained high level professionalism/exhibiting excellent customer satisfaction/care/service. Demonstrated Efficient Data Entry/Reconciliation skills /Experience with Microsoft Office tools/ Processing of Cost Basis updates for Brokerage, Mutual Funds/ CD's, Personal Investment Management, and Trust Account / Expedited /Maintained monthly performance measurements/endeavored to meet/exceed production goals.
Education
Diploma: , Expected in Reynolds High School - Salem, North Carolina GPA: High School Diploma - Graduated June 1984 Reynolds High School Winston Salem, North Carolina College
Bachelor of Science: Business Administration, Expected in Grand Canyon University - Phoenix, Arizona GPA: 2011 -Present Grand Canyon University, Phoenix Arizona Bachelor of Science Major in Business Administration Special Interest: Christian Faith Seminars, Family, Reading, Music, Sports
Certificate: Time Management, Expected in - , GPA: Seminar Skill Training /Certificate: Time Management, Successful Delegation, Managing for Motivation, Building Successful Relationships, Problem Solving, Grant writing, Customer Service, Effective Bottom Writing, Effective Communication Skills Memberships/Organizations Community Service, Children and Senior Citizen Betterment Support Programs. Broken Hearts Better Days (BHBD) Support Group, Co-Founder. Vigils for Healing , Executive Board Member.
Design promotional logos for various companies; create graphic designs for clothing. Train volunteers in S.M. McCarter Ministries' processes and procedures. Accountable for inventory of products and monies going out and coming in from guest speakers during conferences and all other special events/ occasions/Ministry Events (baptisms, child dedications, classes, etc.), activities (church dinners, picnics, servant evangelism events, etc.)
Skills
Operations, Correspondence, Payments, Accountable For, Accounting, Best Practices, Change Management, Coaching, Community Relations, Database, Evangelism, Excellent Multitasker, Facilities Management, Finance, Human Resources, Inventory, Printing, Process Improvement, Promotional, Simultaneously, Voice, Writing Skills, Documentation, Sales, All Sales, And Sales, Basis, Brokerage, Clients, Data Entry, Data-entry, Exceed, Internal Controls, Maintenance, Market Trends, Microsoft Office, Ms Office, Municipal, Mutual Fund, Mutual Funds, Processor, Reconciliation, Sales Of, Satisfaction, With Sales, Customer Service, Receptionist, Retail Sales, Benefit Plans, Claims, Customer Inquiries, Dental, Dental Claims, Documenting, Icd9, Legal Support, Medical Claims, Medical Insurance, Cash, Cashier, Credit, Answering, Associate, Cash Register, Sales Associate, Sales Floor, Stockroom, Telephone, The Sales, Vacuuming, Excel, Publisher, Word, Word Perfect, Wordperfect, Clerical, Office Manager, Reconciling, Problem Solving, Time Management, Training
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School Attended
Reynolds High School
Grand Canyon University
Job Titles Held:
Sales Associate/Cashier
Customer Service Unicare Insurance, Albert Pick Road
Financial Utilities Processor /Group Leader Wachovia Bank
