Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented
Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all individual sales goals.
MS Office proficient
Basic clerical knowledge
Superior communication skills
Flexible and adaptive
Calm under pressure
Home DepotEast Elmhurst, NYSales Associate/Cashier03/2016 to Current
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Trained all new sales employees on
Increased purchase totals by recommending additional items.
knowledge of customer buying habits.
StaplesManhattan, NYRetail Sales Assistant09/2015 to 06/2017
Conducted business to business telephone sales.
Contacted new and existing customers to discuss how their
needs could be met with specific products and services.
Negotiated prices, terms of sales and service
Described use and operation of merchandise to customers.
Worked as a team member to provide
the highest level of service to customers.
Department of EducationBrooklyn, NYSubstitute Teacher04/2016 to 09/2017
Observed and assessed student performance and kept thorough records of progress.
Tutored children individually and in small groups to help them with difficult subjects.
Established positive relationships with students, parents, fellow teachers and school administrators.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Education and Training
Bachelor of Arts:Business, Communications and Organizational Psychology2015Georgia State University, Atlanta, GA, United StatesBusiness, Communications and Organizational Psychology
Basic, clerical, communication skills, dependable, Team leadership, MS Office, sales, team player, telephone