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Sales Associate/Cashier Resume Example

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SALES ASSOCIATE/CASHIER
Summary

Dedicated Sales Associate offering 7 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Dedicated Sales Associate offering 7 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 7 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Talented customer service manager with strong background in cash handling, customer focus. Passionate about all sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles.

Skills
  • Dispute mediation
  • Inventory control procedures
  • 5 brand promotions
  • Cash handling accuracy
  • Retail loss prevention
  • Merchandising knowledge
  • Written and oral communication skills
  • POS system operation
  • Money handling
  • Financial records analysis
  • Product Sales
  • Outgoing personality
  • Cash register operation
  • Money Transfer Systems
  • Team player mentality
  • Hunter/farmer sales strategies
  • Verbal/written communication
  • Customer- and service-oriented
  • Strategic planning
  • Documentation and recordkeeping
  • Excellent communication skills
  • Sales expertise
  • Listening skills
  • Sales development
Experience
Company Name | City, StateSales Associate/Cashier10/2020 - Current
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100 % or more.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Company Name | City, StateCarrier08/2019 - 10/2020
  • Retrieved items from vehicle to deliver to individual businesses and residents on delivery route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Routed all classes of mail in sequence of delivery along established route.
Company Name | City, StateHousekeeper/Laundry Attendant01/2016 - 11/2016
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Checked 10 rooms per day to verify vacancies post-checkout.
  • Requested maintenance orders to fix non-working equipment and address room damage.
Company Name | City, StateCustomer Service Manager04/2007 - 06/2015
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Automated contact management system to maintain efficient client organization.
  • Generated $1000 in revenue by promoting Miracle network up-sell opportunities.
  • Supervised 20 customer service calls per week to track support issues and improve operating procedures.
  • Worked with assistant manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
Education and Training
Sweetwater High School | City, StateHigh School Diploma05/2000
CHCP | CitySome College (No Degree) in Medical Coding And Billing
Accomplishments
  • Mentored 20 new sales associates.
  • Supervision - Supervised team of three staff members.
  • Creative Problem Solving: - Resolved product issue through consumer testing.
  • Promoted to Customer Service Manager after only two months.
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Resume Overview

School Attended

  • Sweetwater High School
  • CHCP

Job Titles Held:

  • Sales Associate/Cashier
  • Carrier
  • Housekeeper/Laundry Attendant
  • Customer Service Manager

Degrees

  • High School Diploma
    Some College (No Degree) in Medical Coding And Billing

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