Sales Associate/Cashier Resume Example Lowes

SALES ASSOCIATE/CASHIER

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with the target market.

Experienced Retail Sales Associate with 5 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Polite and professional CSR successful in applying strong communication and problem resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills

Merchandising expertise
Stocking and replenishing
Social perceptiveness
Sales expertise
Cash Handling

Communication skills
Flexible schedule
Interpersonal skills
Multi-tasking strength

Work History

Sales Associate/Cashier, 03/2018 to 02/2020
Lowes – Lehi, UT

Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Achieved perfect attendance record for 8 months consecutively.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
Processed product returns and assisted customers with other selections.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Maintained customer satisfaction while handling product returns and sales quickly and professionally.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Educated customers on promotions to enhance sales.
Engaged with customers to effectively build rapport and lasting relationships.

Cashier, 01/2016 to 02/2018
Maverik Inc. – Provo, UT

An operated cash register for cash, check and credit card transactions with 90% accuracy.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at thestart and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at the beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Helped over 1,100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Call Center Customer Service Representative, 06/2015 to 02/2016
Bank Of America – Harlingen, TX

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers how to use company systems, complete forms and obtain desired services.
Contributed to company achieving and holding industry-leading customer service ratings.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Compiled customer feedback and recommended service delivery improvements to management.
Documented and detailed calls and complaints using call center's CRM database.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Resolved customer complaints and addressed emergency requests and needs.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Answered up to 500 incoming calls in busy, fast-paced global call center.

Education

High School Diploma: 06/2014
Southwest Education Academy - Cedar City, UT

Resume Overview

Companies Worked For:

Lowes
Maverik Inc.
Bank Of America

School Attended

Southwest Education Academy

Job Titles Held:

Sales Associate/Cashier
Cashier
Call Center Customer Service Representative

Degrees

High School Diploma : 06/2014

Sales Associate/Cashier Resume Example

Resume Score: 80%

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