Reliable and friendly Customer Service Agent who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
- Inventory control procedures
- Cash handling accuracy
- Loss prevention
- Banking and financial services background
- Strong communication skills
- Detail-oriented
- Time management
- Organized
Attained a 3.5 GPA.
Received numerous customer service acknowledgments pertaining to; satisfaction, problem solving, and communication.
Eight years of customer service experience.
Promoted to leadership positions based on my ability to accomplish tasks efficiently and encouraging teamwork behavior.
Littleton, CO, 08/2012 - 04/2013
Answered customersā questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Watertown, MA, 09/2011 - 06/2012
Trained 40 new employees quarterly.
Organized weekly task reports for the housekeeping department to track employee success.
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding guest satisfaction.
Phoenix, AZ, 06/2010 - 04/2011
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return.
Managed quality communication, customer support and product representation for each client.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
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Resume Overview
School Attended
- Skyview Highschool
Job Titles Held:
- Sales Associate/ Cashier
- Inspector
- Customer Service Agent
Degrees
- High School Diploma
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