Reliable and friendly Customer Service Agent who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Received numerous customer service acknowledgments pertaining to; satisfaction, problem solving, and communication.
Eight years of customer service experience.
Promoted to leadership positions based on my ability to accomplish tasks efficiently and encouraging teamwork behavior.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Trained 40 new employees quarterly.
Organized weekly task reports for the housekeeping department to track employee success.
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding guest satisfaction.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return.
Managed quality communication, customer support and product representation for each client.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Attained a 3.5 GPA.
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