sales associate resume example with 20+ years of experience
Focused customer interaction with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Friendly Cashier , Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Meticulous Telecommunications Engineering Specialist with 22 years of experience. Gifted in both technical troubleshooting and customer service to deliver exceptional user support. Team-player consistently praised for Customer Service and Supervisory abilities .Telecommunications background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
- Supervisory experience
- Supervisory training
- Refunds and exchanges
- Customer assistance
- Supervisor collaboration
- Credit card processing
- Cash register operations
- Call Center Leader
New Hyde Park, NY, 07/2020 - Current
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
Lancaster, WI, 10/1991 - 10/2010
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled calls to address customer inquiries and concerns.
- Led team in delivery of Survey, Design and As-builds projects, resulting in Construction Completion of all facets of Telecommunications.
- Resolved Design and Costing problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving any issues in relations to obtaining Cable,Internet and/or Telephone services.
- Saved thousands of dollars each week by implementing cost-saving initiatives that addressed long-standing problems.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Consulted with Vendors and sub-contractors to identify design requirements for each project.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Consulted with Construction Managers to identify design requirements for each project.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
City, STATE, 10/1988 - 06/1991
- Maintained statistical database of customers using External Tracking System ( ETS) for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Resolved customer complaints and addressed emergency requests and needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Enforced company policies and effectively responded to staff grievances.
- Oversaw and guided team of 10 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
- Trained and directed All new and old employees in call script use, conflict resolution and data entry practices, increasing customer satisfaction ratings.
- Resolved complex customer issues by identifying source of customer's issue and resolving in timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed escalated customer service issues sent from Corporate and and Upper Management teams to save customer relationships.
- Provided assistance to all levels of leaders and staff as needed, supporting attainment of objectives in alignment with corporate policies, procedures, and regulations.
- Observed all federal, state, local and corporate policies and regulations to ensure compliance on all levels.
- Processed, scheduled and executed customer orders for new and established customers.
- Facilitated the implementation of new technology.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Collated customer names, contact and payment information with ETS to streamline future interactions.
- Protected confidential and sensitive information discussed at meetings.
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Resume Overview
School Attended
- Harry S Truman High School
Job Titles Held:
- Sales Associate
- Survey/Design Supervisor
- Customer Service Representative
Degrees
- High School Diploma
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