LiveCareer-Resume

sales associate resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Performance-driven sales professional with stellar record of accomplishment in connecting with customers buying homes and driving remarkable home sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Skills
  • Dispute mediation
  • Relationship selling
  • Inventory control procedures
  • Retail loss prevention
  • Outgoing personality
  • Negotiations
  • B2B sales and customer service
  • Excellent communication skills
  • Listening skills
  • Energetic self-starter
  • Customer- and service-oriented
  • Written and oral communication skills
  • Documentation and recordkeeping
  • Reading comprehension skills
  • Bilingual Spanish/English
Experience
Sales Associate, 06/2009 to 12/2010
Tapestry, Inc.Edinburgh, IN,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Administrative Assistant, 04/2007 to 06/2009
Blackrock, Inc.Philadelphia, PA,
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Front Desk Clerk, 03/2004 to 08/2005
Prairie Band Potawatomi NationMayetta, KS,
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Upsold packages and additional services to customers to drive business revenue.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Input customer data using front desk software and made immediate updates to reflect room changes.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Worked with general managerand housekeeping manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Planned customized itineraries for guests, including hotel lodging and tourit activity, resulting in promotion of local tourism and entertainment industries.
  • Computed guest billings and posted charges to room accounts.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Education and Training
Associate of Science: Medical Billing And Coding, Expected in 06/2011 to Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:
: , Expected in to University of Phoenix - ,
GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • University of Phoenix

Job Titles Held:

  • Sales Associate
  • Administrative Assistant
  • Front Desk Clerk

Degrees

  • Associate of Science

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