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sales associate resume example with 14+ years of experience

Jessica Claire
Assistant Manager/Sales Associate
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Personable assistant store manager/ sales associate who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems . Assistant store manager/ sales associate driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Assistant Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Skills
  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Customer relations
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Store displays
  • Opening and closing procedures
  • Customer-oriented
  • Cash register operations
  • Excellent people skills
  • Active listening skills
  • Credit card and cash transactions
  • Returns and Refunds
  • Stocking
  • Motivated team player
  • Natural leader
  • Product knowledge
  • Multi-tasking strength
  • High energy
  • Vendor relations
  • Markdown procedures
  • Inventory control
  • Excellent communication skills
  • Planogram design
  • Creative
  • Product inventory counts
  • Cash Handling
  • Customer Service
  • Store Opening and Closing
  • Answering Customer Questions
  • Folding Clothes
  • Retail Knowledge
Work History
Sales Associate, 10/2020 to Current
Holland ResidentalGlendale, CA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
Photographer/ sales associate, 04/2016 to 08/2020
Carrols Restaurant Group, Inc.New Philadelphia, OH,
  • Take photos for tour groups and individual ones
  • Sales photos, as well as bottle engraving
  • Run register and take payments
  • Enter the sales into the computer along with answering emails
  • Customer service
  • Did bank deposit and all closing paperwork
Assistant Manager, 06/2016 to 04/2017
Nrg Energy, Inc.Jewett, TX,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Adhered to all confidentiality requirements at all times
  • Met all customer call guidelines including service levels, handle time and productivity
  • Solved unresolved customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Assumed ownership over team productivity and managed work flow to meet or exceed qualityservice goals
  • Strong leader of customer support staff
  • Provided accurate, specific and timely performance feedback for CSRs
  • Identified individual development needs with appropriate training.
Sales Representative, 10/2015 to 11/2015
Hibbett Sports, Inc.Clinton, IA,
  • Called customers on the phone to get them to order items
  • Placed orders in the computer, checked email daily.
Assistant Manager, 07/2015 to 10/2015
Hibbett Sports, Inc.Clinton, MO,
  • Counted cash drawers and made bank deposits
  • Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistantmanagers
  • Assigned employees to specific duties to best meet the needs of the store
  • Examined merchandise to verify that it was correctly priced and displayed
  • Organized private mailbox system using mailbox manager software
  • Reported to the district manager regarding all store and staff issues
  • Generated repeat business through exceptional customer service.
Assistant Manager, 11/2012 to 07/2015
Holland ResidentalSan Pedro, CA,
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistantmanagers
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Planned budgets and authorized payments and merchandise returns
  • Organized private mailbox system using mailbox manager software
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics.
Sales Associate, 11/2007 to 11/2012
KmartCity, STATE,
  • Prepared merchandise for sales floor
  • Directed individuals to merchandise locations
  • Accepted and processed returns
  • Suggested accessories and complementary purchases
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Reported incidents to management
  • Kept work areas clean and neat at all times
  • Provided repeat customers with exceptional care and attention
  • Prioritized and accomplished wide range of tasks each shift
  • Worked collaboratively in team environment
  • Answered questions regarding the store and its merchandise
  • Greeted customers and ascertained customers' needs
  • Helped customers with questions, problems and complaints in person and via telephone
  • Stocked shelves and supplies and organized displays
  • Organized racks and shelves to maintain the visual appeal of the store
  • Verified that all customers received receipts for purchases
  • Developed positive customer relationships through friendly greetings and excellent service.
Education
High School Diploma: , Expected in 05/2002 to Franklin County High School - Winchester, Tn,
GPA:

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Resume Overview

School Attended

  • Franklin County High School

Job Titles Held:

  • Sales Associate
  • Photographer/ sales associate
  • Assistant Manager
  • Sales Representative
  • Assistant Manager
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma

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