sales associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2018 to 01/2019 Sales Associate Cole Haan | Merrimack, NH,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
03/2018 to 01/2019 Assistant Store Manager Natural Pawz | Cambridge, MA,
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Mentored team on effective upselling and cross-selling techniques.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
07/1993 to 03/2014 Finance Officer Bankunited Financial Corporation | West Palm Beach, FL,
  • Reviewed credit applications against established parameters to determine approval, rejection or modification requirements.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Coordinated with clients and internal departments resolve account discrepancies.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Resolved collections by examining customer payments, payment history and coordinating contact with collections.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Used ADP to enter and post accounts receivable documents.
  • Generated monthly statements for accounts receivable operations.
  • Prepared weekly payroll for more than 300 salaried and hourly employees.
  • Calculated and applied wage garnishments.
  • Administered payroll for over 300 employees per month using ADP.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with Office Manager to pay out bonuses, severances, service awards and special payments.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Reviewed credit records to evaluate customer histories.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Used ADP to manage accounts receivable, accounts payable, checks and invoices.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Answered customers' questions regarding products, prices and availability.
  • Used product knowledge to assist customers and suggest products.
Education and Training
Expected in 06/1993 to to High School Diploma | Liberty High School, Brentwood, CA, GPA:

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Resume Overview

School Attended

  • Liberty High School

Job Titles Held:

  • Sales Associate
  • Assistant Store Manager
  • Finance Officer


  • High School Diploma

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