Upbeat and flexible hard-worker with over five years of experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced work environment.
Strong communication skills
Proficient in MS Office
Store planning and design
Cash handling accuracy
Inventory control procedures
Sales AssociateJun 2014 to Jul 2015 Forever 21 － Indianapolis, INOpened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management.
Stock Team LeadFeb 2011 to May 2014 Burlington Coat Factory － Indianapolis, INHeld each team member accountable for achieving brand and performance goals. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Exceeded personal sales goals for three quarters in a row. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandice out on the floor for customers. Marked clearance products with updated price tags. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Cashier/Customer Service AssociateAug 2006 to Dec 2010 Cinemark Movies 8 － Indianapolis, INAnswered customers' questions and addressed problems and complaints in person and via phone. Processed an average of sixty-eighty transactions each day in a timely manner. Maintained visually appealing and effective displays of the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays.
Education and Training
Therapeutic and Clinical Massage2015Harrison College － Indianapolis, IN, United States3.7 GPA Top 10% of class Deans List Winter 2013, Spring 2014, Fall 2014 Coursework in Pathology Coursework in Anatomy & Physiology Coursework in Kinesiology
BusinessIvy Tech Community College － Indianapolis, IN, United StatesContinuing education in Business Administration and Hospitality