Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Energetic and cheery sales with more than 4 years of experience helping guests with a yummy treat or the next biggest trendy outfit. Talented in the sense of fashion, flavor portfolios, and people pleasing. I can bring a sense of enjoyment to any workplace with my sassy Essence. I’m super excited to find the next thing.


Problem resolution

  • Recordkeeping strengths
  • Professional telephone demeanor
  • Multi-line phone talent
  • Money handling abilities
  • Staff education and training
  • Credit card processing
  • Sales expertise
  • Retail store support
  • Order fulfillment
  • Complaint resolution
  • Sales Goals
  • Guest Services
  • Product Knowledge
  • Product Location
  • Store opening and closing
  • Loss prevention
  • Product promotions
  • Merchandising expertise
  • Fashion / food trend knowledge
  • Customer service
  • Organization
  • Business operations
  • Project organization
  • Relationship development
  • Communications
  • First Aid/CPR
  • Supervision
  • Team building
Work History
08/2019 to 11/2019 Sales Associate/ Brand Ambassador La-Z-Boy, Inc. | Exton, PA,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industries news.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Completed orders through Electronic system and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant And or similar products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Upheld health and safety standards by maintaining clean equipment and workspaces.
  • Cleaned and sanitized equipment used during production to protect safety of food supply.
01/2019 to 07/2019 Team Member La-Z-Boy, Inc. | Farmingdale, NY,
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Worked Several different stations each Shift to provide optimal coverage and meet production goals.
  • Prepared more than 10 shipments per day with over several completed products.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated Dangerous and hot equipment to move heavy loads and maintain production levels.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Sought out ways to go above and beyond job requirements.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maintained productive, efficient approach to all tasks.
  • Greeted customers and provided details on menu items, including seasonal flavors, Types of ice cream, allergens and Weekly specials.
  • Maintained cleanliness and organization in all areas of establishment.
  • Notified manager and peers of any issues, including low inventory on Product and problems with Product for immediate remediation.
  • Processed sales transactions, including cash, debit and credit.
  • Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
  • Prepared specialty deserts for customers including Strawberry shortcake and custom ice cream cakes
  • Displayed enthusiasm and promoted Awesome service to customers, successfully increasing referrals and walk-in business.
  • Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
  • Offered samples of new ice cream flavors to customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Cleaned food preparation areas, tools and equipment.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked Several different stations each Shift to provide optimal coverage and meet production goals.
04/2018 to 08/2018 Team Member Pita Mediterranean Food | City, STATE,
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Ordered and received products and supplies to stock kitchen areas.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Produced over 50 dishes per day and maintained near-perfect customer satisfaction scores.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped over tens of guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Expected in 01/2020 Diploma | Science, Technology, And Society East Coweta High School, Sharpsburg, GA GPA:
Additional Information

* brand ambassador

*motivational speaker

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