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Sales Associate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Skills
  • Upselling
  • Client Service
  • Relationship building
  • Communication skills
  • Cash register operation
  • Point of sale knowledge
  • Cash Handling
  • Problem-solving skills
  • Sales training
  • Contract preparation
  • Excellent people skills
  • Multi-tasking strength
  • Sales expertise
  • Loss prevention
  • Product promotions
  • Product and service sales
  • Social perceptiveness
  • Exceptional customer service
Work History
11/2019 to Current Sales Associate The Hertz Corporation | Evansville, IN,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
04/2018 to 08/2019 Retail Sales Supervisor Micro Center | Tustin, CA,
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Educated customers on promotions to enhance sales.
08/2015 to 04/2018 Assistant Manager Lacoste | New York, NY,
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Applied customer feedback to develop process improvements and support long-term business needs.
08/2013 to 01/2015 Therapy Aide Select Medical Corporation | Fair Lawn, NJ,
  • Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
  • Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
  • Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files.
  • Offered expert mobility assistance with physical support, wheelchairs and other strategies.
  • Evaluated patients and collected measurements to properly fit orthopedic devices and medical prostheses.
  • Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 06/2009 High School Diploma | Nursing Assistance South Rowan High School, China Grove, NC GPA:

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Resume Overview

School Attended
  • South Rowan High School
Job Titles Held:
  • Sales Associate
  • Retail Sales Supervisor
  • Assistant Manager
  • Therapy Aide
Degrees
  • High School Diploma