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Sales Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Brand promotions
  • Retail loss prevention
  • Dispute mediation
  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Relationship selling
  • Excellent communication skills
  • Product Sales
  • Superb time management
  • Written and oral communication skills
  • Negotiations
  • Listening skills
  • Retail merchandising expertise
  • Outgoing personality
  • Sales expertise
  • Team player mentality
  • Energetic self-starter
  • Sales development
  • Customer- and service-oriented
  • Money handling
  • Cash register operation
Experience
03/2019 to Current Sales Associate Pawn America | Grand Chute, WI,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 25+ customers per day by responding to inquiries and locating products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through genesis and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Listened to customer needs to identify and recommend optimal product selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Produced sales documents, finalized deals and filed records.
  • Reset store displays for special events and seasonal merchandise changes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
03/2018 to Current Military Police Officer Schlotzsky's Deli | Maumee, OH,
  • Trained and instructed subordinates and supported units on civil disturbance training.
  • Reduced process lags by effectively coordinating weapons and equipment command for 4 team members to ensure optimal productivity.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Managed all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
  • Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
  • Saved time through effective emergency issue resolution.
  • Managed receipt, storage and issue of ammunition processes.
  • Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Completed patrols of assigned areas within operations areas in a reasonable time frame.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Enforced military laws and regulations.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Mitigated risk with immediate emergency response security.
  • Monitored and investigated suspicious persons, situations and unusual activities.
  • Executed on-time, under-budget project management on complex issues.
  • Executed on-time project management of complex issues for senior leadership.
09/2018 to 01/2019 Crew Member Schlotzsky's Deli | Sunset Valley, TX,
  • Drove team success by completing assigned task quickly and accurately.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Measured fish for size to comply with company regulations and returned any underweight or injured fish to sea.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Organized food items on serving trays and in carry-out packages.
  • Served drinks and prepared specialty beverages.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Verified orders and bagged items for easy transport.
  • Reviewed contents on food trays to check receiving complete order.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Monitored and counted food stock and supplies to reorder on time.
02/2017 to 05/2018 Crew Member Burger King | City, STATE,
  • Drove team success by completing assigned task quickly and accurately.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Fulfilled additional crew-related duties, including cleaning and maintaining a safe workplace, to maintain nonstop operations.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Organized food items on serving trays and in carry-out packages.
  • Washed, peeled, cut and measured recipe ingredients.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Verified orders and bagged items for easy transport.
  • Reviewed contents on food trays to check receiving complete order.
  • Took orders, prepared foods and processed payments in full-service establishment.
Education and Training
Expected in Associate of Arts | Criminal Justice Rock Valley College, Rockford, IL GPA:
Expected in 05/2019 High School Diploma | Harlem High School, Machesney Park, IL, GPA:
Certifications
  • Licensed forklift operator - [5/11/2019 to 5/11/2021]

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Rock Valley College
  • Harlem High School
Job Titles Held:
  • Sales Associate
  • Military Police Officer
  • Crew Member
  • Crew Member
Degrees
  • Associate of Arts
  • High School Diploma

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