Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Skills
SEO strategy development
Client relationship management
Content strategy
Account management
Industry trend understanding
Software integration and updates
Payment coordination
Supply stocking
Samples comparison
Opening and closing procedures
Direct sales
Plan-o-gram creation
Landscaping and groundskeeping
Employee orientation
Corporate policies and procedures
Marketing and advertising
Skill development
Greeting guests
Greeting and seating
Problem-solving
Inspections and reviews
Education and Training
Dawson County High SchoolDawsonville, GAExpected in 05/2019 ā āHigh School Diploma: - GPA:
Hope ScholarshipRecipient
Experience
Erickson Living - Sales Associate Richmond, VA, 07/2019 - Current
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Prepared cash deposits up to $700 with zero discrepancies.
Niche Food Group - Host St. Louis, MO, 04/2019 - 07/2019
Answered telephone to provide establishment information and take party reservations.
Set up and decorated menu marketing boards with current specials information and drink features.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Checked dining and serving areas every 10-20 minutes to verify proper cleanliness and readiness for guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Answered questions about food and order statuses for waiting customers.
Answered customers' questions about hours, seating, current wait time and other information.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Denny's Inc - Busser Saint Paul, MN, 12/2018 - 05/2019
Removed trash, spills and trays to keep areas clean and professionally organized.
Increased productivity by working quickly, helping other bussers and looking for ways to improve.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Monitored customer movements and quickly cleared empty tables for future customers.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Resolved various customer issues quickly to increase customer satisfaction.
Led team in carrying out day-to-day tasks with customer service program in mind.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Offered product samples, answered questions and suggested products.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Kroger - Clicklist Associate City, STATE, 06/2018 - 12/2019
Established core metrics for projects based upon client needs.
Tracked website analytics and reported findings to clients.
Collaborated with content contributors to build optimization strategies.
Planned, implemented and maintained successful SEO strategies.
Managed customer digital marketing strategies to meet client goals and objectives.
Served as main point of contact for clients, answering questions and responding to messages.
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