Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Versatile team player ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn new skills and advance professionally. Holds quality and teamwork in high esteem.

Skills
  • Customer- and service-oriented
  • Outgoing personality
  • Listening skills
  • Team player mentality
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Reliable and trustworthy
Experience
Sales Associate, 11/2019 to Current
Gannett Co. Inc.Colorado Springs, CO,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Organized unwanted merchandise and restocked on racks and shelves.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
  • Greeted patrons upon entrance and led to available fitting rooms.
Receptionist, 12/2017 to 04/2021
Boise CascadeWoodinville, WA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
Telephone Interviewer, 01/2006 to 04/2008
University Of FloridaGainesville, FL,
  • Made outbound phone calls to collect information from participants.
  • Recorded information about calls and attempts to contact individuals.
  • Notified phone interview participants of set information and interview's purpose.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Conducted surveys to measure customer satisfaction and identify top issues.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
Preschool Teacher, 01/2005 to 12/2006
Conner PrairieFishers, IN,
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Incorporated music, art and theater into lesson planning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Administered and documented results of student assessments.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Read stories and played alphabet games to promote early literacy.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Sanitized toys, equipment, supplies and surfaces regularly.
  • Maintained tidy, clean and safe environments for children.
Education and Training
Associate of Arts: Early Childhood Education, Expected in 05/2003
Merced College - Merced, CA
GPA:
High School Diploma: , Expected in 06/1998
Merced High School - Merced, CA
GPA:

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Resume Overview

School Attended

  • Merced College
  • Merced High School

Job Titles Held:

  • Sales Associate
  • Receptionist
  • Telephone Interviewer
  • Preschool Teacher

Degrees

  • Associate of Arts
  • High School Diploma

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