I have strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. I'm really good interacting with costumers and their needs, i always try to do my best to maintain an excellent costumer service.
Skills
I'm very good with customer service, attending to their needs and concerns
I have a lot of experience with the register, money management and promotions
I'm very good at implementing sales techniques to sell and promote products
I'm good with people, since I'm patient and dedicated to the person who needs help, so I try to do what is in my hands to meet their needs and requirements
I'm very organized and dedicated in my work area, to keep it clean and clear
Adapt to diverse groups
I have great knowledge in the computer programs Word, Power point, Excel
Stocking and replenishing
I speak English and Spanish
Experience
11/2021 to 05/2022
Call Center Customer Service RepresentativeOcean State Job Lot – Johnston, RI,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Accurately documented calls and caller information and made updates to data.
Coordinated with various company teams to offer and implement successful solutions to customer problems.
take each call and have the data and payments of each client to send them directly to the administration department.
01/2021 to 08/2021
Jewerly Sales AssociateOcean State Job Lot – Kingston, MA,
Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Provided information to customers on upcoming promotions, and other events.
Calculated pricing, applied discounts and collected payments to process transactions.
Followed store opening and closing procedures as per company guidelines.
01/2019 to Current
Sales AssociateChipotle – Cypress, CA,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Educated customers on promotions to enhance sales
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Prepared merchandise for sales floor by pricing or tagging
Tracked stock using company inventory management software
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Full and total use of the register
Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
Organization and total cleaning of the store
Organization of shoes by size and color in the store and in the storage
11/2018 to 12/2018
Sales AssociatePapa John's Pizza – City, STATE,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Prepared merchandise for sales floor by pricing or tagging
Educated customers on promotions to enhance sales
Processed product returns and assisted customers with other selections
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
08/2017 to 04/2018
CashierCompany Name – City, State,
Provided customers with information on specials and discount deals
Operated and sanitized all equipment in safe and proper manner
Assisted counter staff in packing ready orders and distributing to customers
Checked completed orders for accuracy and bagged meals for easy carrying
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Filled and mixed soft drinks, water and another beverages
Processed payments and counted change to complete transactions
Full and total use of the register
Education and Training
Expected in 06/2016
High School Diploma: Colegio Mater Dei - San Antonio De Los Altos, Miranda, Venezuela, GPA:
Expected in
: Business Administration San Ignacio University - Miami, FL GPA:
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