Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid customer service background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated sales professional offering 5 years of progressive customer service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail Sales Associate with more than 2 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
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- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction while handling merchandise product returns quickly and professionally.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction while handling merchandise product returns quickly and professionally.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 100%.
- Planned and executed large guest parties by organizing menus, spaces and special requests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms every 15 minutes to keep spotless.
- Answered customer questions about hours, seating information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Took information about guests' party size, led to seating, offered menus and set tables before guests are seated.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Helped servers by taking drink orders, food orders and cleaning tables.
- Recorded available tables after seating each party using seating charts.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Cleaned and sanitized work areas throughout hours of operation and at close of business.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
- Contributed to team success by completing jobs quickly and accurately.
- Safely and effectively completed orders for product assembly lines.
- Developed strong relationships with coworkers and managers.
- Lifted, stacked and transported boxes weighing up to 5-10 pounds.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized safety and productivity by regularly cleaning and organizing work zones.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Learned all required tasks quickly to maximize performance.
- Supported waitstaff and other team members in completing tasks.
- Distributed food to wait staff quickly to provide excellent customer satisfaction.
- Managed multi-line phone system with over 100 incoming calls each day, directing individuals to desired personnel and providing general information about special deals in store and online .
- Maintained productive, efficient approach to all tasks.
- Awarded Perfect Attendance for my first and second term at ECPI
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School Attended
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Job Titles Held:
- Sales Associate
- Sales Associate
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- Team Member
Degrees
- Associate of Science
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