Diligent and responsible cashier, proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature and experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, and communicate with customers to build long-term relationships.
Skills
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Point of Sale Knowledge
Exceptional Customer Service
Professional demeanor
Excellent people skills
Multi-tasking strength
Sales trends
Sales expertise
Adapt to diverse groups
Upselling
Shipment processing
Cash register operation
Cash Handling
Problem-solving skills
Point of sale operation
Social perceptiveness
Merchandising understanding
Work History
Sales Associate , 03/2021 to Current Holland Residental – Long Beach, CA,
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Completed orders and organized product deliveries to meet customer timetables.
Increased sales by offering advice on purchases and promoting additional products.
Prepared large cash deposits with zero discrepancies.
Maintained customer satisfaction with quick and professional handling of product returns.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Technical Support Call Center Representative, 10/2019 to 10/2020 Charter Spectrum – Torrance, CA,
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Managed high levels of call flow and responded to Type technical support needs.
Submitted service tickets for equipment maintenance requests.
Provided replacement files to customers missing data, media files, and software components.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
Provided support for networking protocols and characteristics.
Identified potential sales and cross-selling opportunities in course of delivery of support services.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Conducted in-depth product and issue resolution research to address customer concerns.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Assisted customers with product selection based on stated needs, proposed use and budget.
Activated accounts for clients interested in new services.
Defined and documented technical support best practices for Type technologies.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Translated complex technical issues into digestible language for non-technical users.
Sales Associate, 06/2016 to 09/2019 Holland Residental – Los Angeles, CA,
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Achieved perfect attendance and on-time record.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Provided positive first impressions to welcome existing, new and potential customers.
Solved customer challenges by offering relevant products and services.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Educated associates on market trends and stayed up-to-date on forecasts.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Loaded and unloaded merchandise using ladder and pallet jack.
Maintained records related to sales, returns and inventory availability.
Completed orders and organized product deliveries to meet customer timetables.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Tracked stock using company inventory management software.
Prepared large cash deposits with zero discrepancies.
Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma: , Expected in 04/2016 Leesburg High School - Leesburg, FL GPA:
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