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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Upbeat, customer-focused Sales Associate with over 12 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly Sales agent able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Dispute mediation
  • Merchandising knowledge
  • Relationship selling
  • Retail loss prevention
  • Cash handling accuracy
  • Sales expertise
  • Listening skills
  • Negotiations
  • Team player mentality
  • Excellent communication skills
  • Energetic self-starter
  • Reading comprehension skills
  • Written and oral communication skills
  • Documentation and recordkeeping
  • Cash register operation
  • Product Sales
  • Customer- and service-oriented
  • Money handling
  • Reliable and punctual
  • Customer service
  • Outgoing personality
  • Active listening
  • Verbal/written communication
  • Spanish translation/ bilingual
Experience
07/2018 to 01/2020
Sales Associate Voya Financial Inc. Albuquerque, NM,

As an El Dorado sales associate duties were far beyond just selling furniture. The beauty of building relationships with customers and seeing the happiness one can bring simply by listening and knowing exactly what the customer is looking for. Taking time to understand and following up after the sale is complete. addressing any complaints, figuring out different options if the customer wasn't satisfied with the furniture and or damaged goods. Till this day customers still call me to see how i'm doing. Some of my job duties also included

  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 10 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through system and coordinated product deliveries.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Mixed and matched paints according to customer specifications.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
09/2011 to 05/2018
Sales Agent Welk Resort Group Branson, MO,

Working as a Budget sales agent definitely had it's perks. I loved meeting customers from all over the world, I enjoyed conversations about anything and everything. I learned patience is highly important in the car rental business. I aslo learned a greater appreciation for my fellow coworkers and managers. I would say working for this company was one of my most memorable experiences and I truely loved it. Here are some of my everyday job duties.

  • Processed payments and maintained accurate drawers to meet financial targets.
  • Offered product and service consultations and employed upselling techniques.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed orders through system and coordinated product deliveries.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Continuously met sales goals via strategic prospecting.
  • Planned and executed innovative merchandising to promote visibility on target products.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Achieved repeat business and referrals through personalized services.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Prepared and updated client records.
  • Generated weekly and monthly sales reports for management.
  • Trained and supported new sales representatives.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
01/2006 to 08/2011
Sales Agent Welk Resort Group San Marcos, CA,

Easy rent a car was just that, very easy. It was a fun, loving enviroment were it did not feel like work at all but more like family.

  • Processed payments and maintained accurate drawers to meet financial targets.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Offered product and service consultations and employed upselling techniques.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed orders through system and coordinated product deliveries.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Negotiated and secured contracts with key clients.
  • Continuously met sales goals via strategic prospecting.
  • Supported pricing schedules for quotes, promotions and specials.
  • Planned and executed innovative merchandising to promote visibility on target products.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Achieved repeat business and referrals through personalized services.
  • Established programs providing the organization with long-term income opportunities.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Prepared and updated client records.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
Education and Training
Expected in 08/2001
High School Diploma:
Miami Springs Senior High School Adult - Miami Springs, FL
GPA:

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School Attended

  • Miami Springs Senior High School Adult

Job Titles Held:

  • Sales Associate
  • Sales Agent
  • Sales Agent

Degrees

  • High School Diploma

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