sales associate resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Highly experienced associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Skills
Sales Expertise
Stocking and Receiving
Retail Loss Prevention
Time Management
Store Opening and Closing
Dispute Mediation
Customer Service
POS System Operations
Policy and Procedure Adherence
Cash Handling
Teamwork and Collaboration
Order Processing
Credit and Cash Transactions
Returns and Refunds
Persuasive Selling
Complex Transactions
Sales Communications
Sales Optimization
Work History
Sales Associate, 06/2022 to Current Farfetch – Los Angeles, CA,
Organized casess to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, quality and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Customer Service Representative, 05/2014 to 11/2020 Td Bank Group – Hauppauge, NY,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customers with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Monitored cash drawers in multiple checkout stations and personal banks while maintaining adequate cash supply.
Accounts Payable Clerk, 01/2006 to 09/2017 Depelchin Children's Center – San Antonio, TX,
Prepared vendor invoices and processed incoming payments.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Maintained good working relationships with vendors and resolved disputes.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Investigated daily variances and corrected errors to resolve discrepancies.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Reported financial data and updated financial records in ledgers and journals.
Matched purchase orders with invoices and recorded necessary information.
Supported management by processing invoices and documents with consistent on-time delivery.
Entered figures using 10-key calculator to compute data quickly.
Maintained account accuracy by reviewing and reconciling checks monthly.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Assessed data and information to verify entry, calculation and billing code accuracy.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Streamlined daily reporting information entry for efficient record keeping purposes.
Analyzed figures, postings and documents to maintain accounting program accuracy.
Front Desk Associate, 05/2004 to 05/2006 Firstservice Residential – Woodbridge, VA,
Maintained cleanliness and organization of front desk area.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Confirmed relevant guest information and payment methods to prevent fraud.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Maintained transaction security by verifying payment cards against identification.
Education
Associate Of Business Administration: , Expected in 05/2006 to Tarrant County College District - Hurst, GPA:
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