sales associate resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced STAFF ACCOUNT with 25 years of experience providing administrative, clerical and project support to accounting departments. Enterprising, cost-driven and well-organized with good project management skills. Sophisticated understanding of accounting systems and procedures. Dedicated Sales Associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Engaging SALES ASSOCIATE committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering [Number] years of experience in answering routine product questions and meeting assigned sales goals. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.

  • Customer Service
  • QUICKBOOKS software proficiency
  • Meticulous attention to detail
  • Budgeting and finance
  • Account management
  • Deadline-oriented
  • Skilled multi-tasker
  • Training and coaching
  • Persuasive
  • Focused on customer satisfaction
Education and Training
Pace University New York, NY Expected in : Accounting And Business Management - GPA :
Monroe College The Bronx, NY Expected in 1980 Associate of Arts : Accounting And Business Management - GPA :
Muhlenberg College Allentown, PA Expected in 2009 : PROPOSAL WRITING - GPA :
Basic American Foods - Sales Associate
TX, State, 10/2005 - 03/2015
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Folded and hung up clothing that customers had tried on but decided not to purchase.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
  • Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
  • Maintained security measures to check for issues such as switched tags and stolen merchandise.
  • Processed returns by repackaging, tagging and restocking items.
Basic American Foods - Sales Associate
Rexburg, ID, 08/2004 - 09/2004
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Ascension Health - Customer Service Manager
Franklin, WI, 06/2004 - 08/2004
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Prepared and checked cashier register tills.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Investigated and solved account issues to maintain current and accurate money systems.
Prestige Healthcare - Staff Accountant
Grand Blanc, MI, 09/1985 - 09/2003
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Managed financial operations, month-end reporting, financial schedules and reconciliations.
  • Reviewed AP general ledger entries and deposits for contract compliance.
  • Established complete accounting structures, processes and controls to meet business requirements.
  • Monitored and tracked expenses to keep business on track with financial targets.
  • Completed detailed income and expense projections through close analyses of overhead, operational and labor costs, as well as revenue and general expense trends.
  • Educated management members on strategies for minimizing tax liability.
  • Performed in-depth analysis of business operations, trends and obligations to complete accurate projections.

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Resume Overview

School Attended

  • Pace University
  • Monroe College
  • Muhlenberg College

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Customer Service Manager
  • Staff Accountant


  • Some College (No Degree)
  • Associate of Arts

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