sales associate resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I have been a food service worker for three years and in retail for eight months. This experience has helped me better my interpersonal skills, as I believe they have become more exceptional. I am a customer service and sales expert who identifies customer needs and delivers solutions to problems.
I am knowledgeable of the latest trends in the market and skilled in balancing customer needs along with the company's demands. I build loyalty with every customer and work to achieve my individual sales goal.
Highlights
Advanced mathematical aptitude
Cheerful and energetic
MS Office proficient
Flexible scheduling
Effective team player
Dependable and reliable
Resolution-oriented
Education
Saint Leo UniversitySaint Leo, FLExpected in 2019 ā āBachelor of Science:Computer Information Systems - GPA:
Currently attending
Santa Fe CollegeGainesville, FLExpected in 2014 ā āAssociate of Arts Degree:Recreation - GPA:
Coursework in Business and Accounting
Business Development training
Buchholz High SchoolGainesville, FLExpected in 2012 ā āHigh School Diploma: - GPA:
Accomplishments
Promoted to Crew Shift Leader after a year of employment
President's list at Santa Fe College 3 years in a row
Answered customersā questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the Juniors department.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Communicated information to customers about product quality, value and style.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
North Florida Retirement Village - Lead Server/Trainer City, STATE, 03/2011 - Current
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including helping prep items, organizing/cleaning the kitchen area, peeling/cutting/dicing any vegetables necessary Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Restocked and organized pantry area and swept and mopped floors.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Effectively listened to, understood and clarified guest concerns and issues.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Consistently kept kitchen areas clean and free of debris and water.
Operated all kitchen equipment adeptly.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Quickly set up and cleared tables and stocked all service stations.
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