Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-driven Administrative Assistant with track record of excelling in fast-paced environments for over 10 years. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. High-energy sales leader with proven relationship-building skills and significant background working with customers face to face or not. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise.

  • Excellent computer skills
  • Organized
  • Resourceful
  • Detail-oriented
  • Exceptional communication skills
  • Receptionist
  • Dispute mediation
  • Cash handling accuracy
  • Relationship selling
  • Retail loss prevention
  • Inventory control procedures
  • Business development
  • POS system operation
  • Outgoing personality
  • Excellent communication skills
  • Cash register operation
  • Customer- and service-oriented
  • Verbal/written communication
  • Sales expertise
  • Documentation and recordkeeping
  • Written and oral communication skills
  • Team player mentality
  • Strategic planning
  • Energetic self-starter
  • Client account management
  • Superb time management
  • Coordinating paperwork
  • Business negotiation
  • Client meetings
  • Preparing contracts
  • Goal-oriented
Sales Associate, -
Century Park Associates Chattanooga, TN,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Surpassed daily sales goals 15% by cross-selling Giftcards and promoting additional products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Listened to customer needs to identify and recommend optimal selections.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Special Accounts Manager/Travel Consultant, -
Aiken Welch Certified Shorthand Reporters Inc. City, STATE,
  • Developed and strengthened customer relationships to drive continued revenue growth.
  • Adjusted financial schedules and prices by applying supply management department cost information.
  • Managed official transcripts of all court proceedings to meet California State laws and adhere to instructions from presiding judge.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Analyzed demand and recommended updates to calendar schedule.
  • Scheduled and confirmed appointments.
  • Updated reports and daily logs for management use and permanent files.
  • Set up delivery of meeting materials to arrive in time for production start date.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Reserved hotel rooms for business travelers.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated corporate traveler profiles with current information.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Receptionist Clerk, -
Golden Gate Truck Center City, STATE,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Managed more than 200 incoming calls per day.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 20+ employees.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed 50-100 transactions per day with exceptional accuracy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Received payments for various parts and other truck items or services and issued receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
Host, Server, Bartender, Bar Manager, -
Various Retail And Private Restaurants City, STATE,
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to hundreds of customers per day at various types of establishments.
  • Increased sales of high margin menu items through effective upselling.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Recommended improvements to products and services to mitigate complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Education and Training
High school Diploma: , Expected in
- ,
Computer science training EMT skills
: Pre-Computer. Science, Expected in
Northern Illinois University - Dekalb, IL
  • Minor in Psychology
: Emergency Medical Technology, Expected in
Fayetteville Technical Community College - Fayetteville, NC

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School Attended

  • Northern Illinois University
  • Fayetteville Technical Community College

Job Titles Held:

  • Sales Associate
  • Special Accounts Manager/Travel Consultant
  • Receptionist Clerk
  • Host, Server, Bartender, Bar Manager


  • High school Diploma
  • Some College (No Degree)

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