Results-driven Administrative Assistant with track record of excelling in fast-paced environments for over 10 years. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. High-energy sales leader with proven relationship-building skills and significant background working with customers face to face or not. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise.
Skills
Excellent computer skills
Organized
Resourceful
Detail-oriented
Exceptional communication skills
Receptionist
Dispute mediation
Cash handling accuracy
Relationship selling
Retail loss prevention
Inventory control procedures
Business development
POS system operation
Outgoing personality
Excellent communication skills
Cash register operation
Customer- and service-oriented
Verbal/written communication
Sales expertise
Documentation and recordkeeping
Written and oral communication skills
Team player mentality
Strategic planning
Energetic self-starter
Client account management
Superb time management
Coordinating paperwork
Business negotiation
Client meetings
Preparing contracts
Goal-oriented
Experience
Sales Associate, - Century Park Associates – Chattanooga, TN,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Surpassed daily sales goals 15% by cross-selling Giftcards and promoting additional products.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Offered product and service consultations and employed upselling techniques.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Listened to customer needs to identify and recommend optimal selections.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Special Accounts Manager/Travel Consultant, - Aiken Welch Certified Shorthand Reporters Inc. – City, STATE,
Developed and strengthened customer relationships to drive continued revenue growth.
Adjusted financial schedules and prices by applying supply management department cost information.
Managed official transcripts of all court proceedings to meet California State laws and adhere to instructions from presiding judge.
Maintained daily calendars, set appointments with clients and planned daily office events.
Analyzed demand and recommended updates to calendar schedule.
Scheduled and confirmed appointments.
Updated reports and daily logs for management use and permanent files.
Set up delivery of meeting materials to arrive in time for production start date.
Monitored project progress and presented status to leaders to solve productivity issues.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Reserved hotel rooms for business travelers.
Processed credit and debit payments and handled confidential information with discretion.
Responded promptly to clients regarding visa, passport and security inquiries.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Updated corporate traveler profiles with current information.
Handled travel arrangements for groups, couples, executives and special needs clients.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Receptionist Clerk, - Golden Gate Truck Center – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Managed more than 200 incoming calls per day.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 20+ employees.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Processed 50-100 transactions per day with exceptional accuracy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Operated cash register, collected payments and provided accurate change.
Received payments for various parts and other truck items or services and issued receipts.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Host, Server, Bartender, Bar Manager, - Various Retail And Private Restaurants – City, STATE,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Provided exceptional service to hundreds of customers per day at various types of establishments.
Increased sales of high margin menu items through effective upselling.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Worked with management to plan and implement special events to boost customer numbers and profits.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Monitored patrons to keep alcohol consumption at designated levels.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Recommended improvements to products and services to mitigate complaints.
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