Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering three years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked supply, merchandise rooms and work area for fire hazards and observed all housekeeping policies.
Skills
Merchandising knowledge
Dispute mediation
Inventory control procedures
Cash handling accuracy
Sales expertise
Written and oral communication skills
Reading comprehension skills
Customer service
Money handling
Team player mentality
Inventory management
Sales development
Cash register operation
Listening skills
POS system operation
Active listening
Strategic planning
Energetic self-starter
Accurate money handling
Product Sales
Negotiations
Leadership
Retail loss prevention
Materials handling
Public speaking
Activities leadership
Team management
Communications
Team building
Sales closing
Inside and outside sales
On-site product demonstrations
Experience
10/2018 to 10/2019Sales AssociateThe Talbots Inc | North Wales, PA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Prepared cash deposits up to $20,000 with zero discrepancies.
Offered product and service consultations and employed upselling techniques.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used POS register system to ring up customer purchases, process payments and issue receipts.
06/2019 to 08/2019Summer Camp LeaderConner Prairie | Fishers, IN,
Inspected the cleanliness and hygiene of the camp area.
Implemented arts and crafts activities and supervised art sessions at camp.
Assisted campers with behavior issues and helped children open up and bond with new friends.
Created fun and challenging recreational activities for for 40 campers between the ages of eight and eleven.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Adjusted activity plans to better engage users of differing ability or interest levels.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Set up decorations, equipment and food service stands for various entertainment activities.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
06/2015 to 08/2017Sales AssociateThe Talbots Inc | Northampton, MA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped average of 20-30 customers per day by responding to inquiries and locating products.
Stayed up to date on store promotions, payment policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Drove sales of tools and hardware products by applying proactive nature, knowledge of customer preferences and active listening skills.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 05/2020High School Diploma | Surrattsville High School, Clinton, MDGPA:
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