I am a dependable, enthusiastic and dedicated individual seeking a challenging and fulfilling work environment where my professional experience would be an advantage to the growth of both myself and my employer.
With more the 15 years in the retail industry I have acquired multiple top sales of the year awards along side multiple top warranty sales for the year.
Skills
Relationship selling
Merchandising knowledge
Ashley Homestore brand promotions
Written and oral communication skills
POS system operation
Reliable and punctual
Verbal/written communication
Strategic planning
Negotiation Tactics
Sales expertise
Customer- and service-oriented
Listening skills
Client account management
Reading comprehension skills
Sales Forecasting
Team player mentality
Sales development
Business development
Energetic self-starter
Product Sales
Excellent communication skills
Retail merchandising expertise
Superb time management
Outgoing personality
Experience
05/2016 to Current
Sales AssociateWilliams-Sonoma, Inc. – Bellevue, WA,
Built trusting relationships with customers by making personal connections.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Helped average of 10 customers per day by responding to inquiries and locating products.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Surpassed daily sales goals 100% by cross-selling strategies and promoting additional products.
Won store sales competition for multiple months, resulting in top sales of the year multiple times.
01/2013 to 04/2016
WaitressHyatt Hotels Corp. – Morristown, NJ,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Implemented sanitary food handling, holding and service protocols.
03/2006 to 10/2010
Sales AssociateWilliams-Sonoma, Inc. – Brisbane, CA,
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Surpassed daily sales goals 100% by cross-selling strategies and promoting additional products.
Education and Training
Expected in 06/2004
High School Diploma: John C Freemont - Los Angeles, CA GPA:
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